Fantastic staff, friendly and helpful. Beautiful location! We can’t wait to be back

Nice and clean. Professionally run. Public sauana with extra payment was amazing.

A bit basic More glamping.

We stayed in a one bedroom studio with a kitchen, balcony & outside sauna. The balcony had a direct view to My Fuji which was amazing, we were even fortunate to actually see the “shy” mountain. The room was huge, fully equipped kitchen and lovely bathroom. So much space after being in Hapan for 3 weeks before visiting. The location is a bit of a drive to the main town but the hotel offers a shuttle bus and taxis were easy enough to get.

My only complaint was for the money I would have liked the room to be serviced each day (ie empty bins, change towels make beds etc)

The cottage itself was okay, quite cozy once you get the heating up and running. It can get very cold inside because the cabins aren’t insulated and they just don’t get the kinds of winters we get in canada. So, you do have to pump up the heat. Everything feels like it could do with updating, and there are little things that are in disrepair. In the one toilet, there's a wire sticking out by the plug. The faucet in the shower room drips. Everything just feels like it's been done on the cheap. All-in-all, it’s a good location because of the view, as long as you get a good cabin. We just didn’t appreciate the reception deception! Also, the one staff member seemed to run everything (no one else seemed able to make decisions), and he wasn’t at all helpful, accommodating, or seemed happy in general. The cabins are very large, and you could probably fit 2-4 adults, and a bunch of kids in the loft. It has a full-sized fridge, small kitchen with the basics, a safe (although it said low battery the whole time), and smart TV. The TV’s in the main room where the large dining room table sits. There’s no snug place to sit and watch TV. We used some of the mattress pads and quilts to create a sort of couch on the floor next to the table. It can get quite windy here, being up on the hill, and you may hear things falling on the roof at night, but that's just part of the experience. It feels very much like staying at your grandparent’s cottage in muskoka or haliburton before they got central heating or insulation. There are 2 toilet rooms, and then a larger space with a sink and separate shower room. There needs to be some hooks and rails in the shower room for towels, clothing, etc. There was shampoo, conditioner, body wash. Also, hooks are needed by the sink. The breakfast was ok: 2 boiled eggs, bread that you can toast, butter, jam, orange/apple juice, 2 slices of fruit, broth with vegetables (cabbage, carrots, potatoes), and then either sausage or chicken.

We had booked months prior to coming, and had made certain requests, and when we got there, they assigned us a cabin E1. It was right across from the reception, on the parking lot, which was noisy with cars coming and going, people talking loudly outside, car doors slamming, etc. It was terrible. We requested another cabin and were told that it’s only at that moment that it would be busy around the cabin. I said, “It’s going to be like this every day at check-in and check-out.” We were then told that no other cabins were available. When we started to get upset, the man running reception then said he’ll show us E2. I thought there were no other cabins available! E2 was even worse because, not only is it also across from reception and on the parking lot, it’s recessed a bit, and you didn't get any view of mount fuji. Again, we went to reception and were looking for other places to stay in the area - it's a lot of money to stay at this place and it didn’t look at all as advertised: cozy, rustic cabins in the hills with nothing but woods all around. We asked if there was perhaps another cabin style that we could switch to. He then said that we can look at E3. Again, I thought all the cabins were occupied!? So, we finally decided on E3 which was a little away from reception and all the noise, although still on the parking lot, and not at all like the woodsy experience that they promote. It did have a great view of mount fuji. The whole experience has left a bad taste now tainting this review, but i’ll try to be objective. Also, there was no cleaning service for any of the days we were there (4 days), which was fine for us, but just wanted to mention it – fresh dishes would’ve been nice. You may be able to request a cleaning.