Lotte Hotel Hanoi

Always one of the best hotels in Hanoi

Price been increasing quite a bit recently

Everything are perfect

Nothing

Professional staff at business lounge

All Ok

While the property is great how a well maintained upscale hotel/ resort should be. But what truly matters to travellers such as me is the staff and how kind they are. And boy, did they impress!! I had planned to surprise my long term girlfriend to marriage on Top of Hanoi or Pharaoh Bar!! Nhi, back office staff at the hotel was very sweet and thrilled to accommodate my request!! Mr. Huy San, the gentleman at reception is a gem of a person!! He is kind, he had been instrumental in co-ordinating with all the staff involved from reception, Top of Hanoi, Pharaoh bar.. He was more excited than I was, with my proposal!! I have been to many countries, stayed at a lot of places, but never have I seen such caring and accommodating staff who would make you feel right at home!! My fiancée always wanted a romantic quaint town in Europe to be proposed, but after our experience she was like ‘I am glad you did it here, in this hotel, the people here are sweethearts’ and they went so off their regular cadence to make it possible for us, something which is not possible in places like Europe or United States, who are by the book!! I would come here again, maybe just for my Kind, sweet friend Mr. Huy San, lighting up the reception at Lotte, Hanoi