The location of this hotel is excellent and is in a very nice area.

We booked this hotel for the novelty of the robots. We got there and tried to book in and the robots weren't working. A member of staff appeared who dealt with our booking. He was very helpful but it took the fun out of why we were staying there. The robots didn't work for the next couple and we noticed them out of order the following morning. The room itself was disappointing and felt dated and not entirely clean. We had stayed at the Travelodge in Japan which was far better value, this wasn't. In the morning I tried to put our case in the lockers downstairs but we lost our money (be it only 100 yen) so I wasn't too bothered but told the man on reception who blanked it and charged us again for leaving them behind the reception.

Location was great and close to 2 stations, 7-eleven next to it and a irish pub with good regulars. There are alot of good bars and restaurants in de area. All personnel that i met are all smiles and nice to talk to.

The breakfast buffet was very nice, the staff were ready to help and the robot check in and out was fast and easy to understand. Location was good, very well connected with the Tokio metro line.

Nothing I can think of. I really think it was a excellent hotel for the price payed, specially in comparison to other offers we have seen in the city.

The location was good, near Akasaka station and it was quite easy to reach other subways and attraction sites. The breakfast was really rich, with european and local dishes. Despite having a pub at the 1st floor, the room was silent. There is a selection of manga that customers can read.

Nothing to discuss about it.

We stayed in this hotel for 2 weeks, There is two metro stations near the hotel, 5 to 10 minutes walking. The LG dryer was pretty useful and easy to use. The bathroom was awesome with a bathtub.

The robot made the checking procedure awful, they did not recognize our passports and we had to wait for someone else to come. Plus, they were very creepy, do not go at the reception alone at night. The room was very small and we had 6 suitcases, it was hard to move in the room The cleaning wasn’t perfect. During the stay, we saw two big stains on the sheets, we had to call the reception for 3 days to make them change the sheets. The first day, we told them what we saw and during the following two days, they just made the bed with the same dirty sheets. We were pretty annoyed. Concerning the laundry, it was very expensive, we had to pay 500 yen to wash our clothes during 30 minutes and the dryer was 300 yen for 20 minutes. We did 6 hotels during the month and the normal prices were 300 yen for the laundry and 100 yen for 30 minutes in the dryer. I guess the Akasaka area is a business area, so there is nothing interesting to do or to see around the hotel. It is not even near a JR line.

Quieter area, fairly close to three different metro lines, 7-11 just next door, plenty of food options near the hotel. Handy having Chromecast with TV. Coin laundry on second floor, and enjoyed having the LG styler to refresh our clothes.

Room was a bit small (which we expected); no space under bed to place luggage, so make sure to pack light!

Very easy checking. Cheap luggage storage easy to access. Air-conditioning Ice machine Great location. Good breakfast

Great location. Clean, comfortable, and great deal for the money.

The tv chrome cast was hard to use and limited to only YouTube.

It was well located and really clean.

Super convenient and safe location! It was very clean and we loved the amenities

The rooms were pretty small so we would’ve appreciated a bit more room but overall it was great!

Great location, friendly staff if you need assistance, room was very comfortable for 2 adults and a toddler. Highly recommend.

Great location and amenities - helpful cleaning staff.

I think the LG styler probably takes up too much space for the amount we used it.

Hated it! Would never come back! The reception is made of robots, the room was small, the air conditioner too strong and the cleaning service was horrible! They said that they are eco friendly so they didn't change the cups for more than 2 days until i told them, wouldn't fold properly the sheets of the bed and wouldn't clean the floor! Cleaning service, very bad!

Very well located near several metro stations. The staff kindly picked up our pocket WiFi before our arrival.

The room is really small, even for Tokyo's standards.

Great location. Great breakfast at pub next door. Clean place and friendly staff. Good place for a few days for 2 people.

We had a room with two beds and a sofabed. It was simply to small for 3 people and the sofa bed was unfortable.

Amazing stay!

Our view was the side of another building, but it’s not a big deal!

Lg styler in the room for dry cleaning, place was clean

Not located near JR lines, had to use their metro

Wonderful location, close to shopping and restaurants (both walking distance and via train). Comfortable beds and high quality toiletries (shampoo, soap, etc.)

Our room seemed a little small for a LG styler but it was fun to try it out.

rooms

Automatic checkin didn't work for anybody - passport scan could be improved

great value for Tokyo

the check in procedure and glad a woman was close by to help as it wasn’t very clear

great location

bed quite hard

It was spacious.

It was a bit dark.