Location

Response

the breakfast was very good as a quality ,quantity and variety and all the staff were very kind with a nice smile all the time also i had a diner in the Italian restaurant with other 4 friends during a business meeting the food was excellent

توفر المعقمات عند المداخل الأمان لموقعه في منطقة الجيش الانترنت وجود ألة صرف آلي

الاثاث متهالك جداً وغير صالح للاستخدام روائح الفرش سيئة تسربات مياة في الحمام وروائح كريهة أصوات المكيف مزعجة عوازل الصوت بين الغرف ضعيفة تشققات الجدران وتحتاج لدهان الستارة ممزقة ولا تحجب الاضاءة طاولة الكوي متسخة ومنكسرة وبخار المكوى لا يعمل قنوات التلفزيون قليلة علاقات الملابس تسقط عند تعليق الملابس عليها عدم الخصوصية عند عمال النظافة ويدخلون الغرفة بدون أستئذان أسعار المطعم والكوفي شوب مبالغ فيها جداً تعقيد الأمن عند طلب أكل من خارج الفندق طلب موظف الاستقبال لمبلغ زيادة عن المتفق عليه في الحجز وتم الرفض مياة المسبح غير صافية وكثيرة الكلور لا توجد مطاعم وسوبر ماركت قريبة

يوجد موظفون ودوودون للغايه مثل (مادونا / مينا / وحامل الشنط مجدي بخيت) والمكان هادئ وجيد

كثرة الانتظار عند الريسبشن لتحضير الغرفه وذلك كان على مدى اقامتين في الفندق وبالمرتين انتظرت طويلا الاولى مدة ساعه والثانيه ساعه الا ربع ولا احد يعير لك انتباه عند الريسبشن او يهتم بك الا بعد الالحاح عليهم بطلب الغرفه

The furneture is old and design also old and maintenance is very weak . Location is acceptable only .

staff only the thing we like they are friendly .

i honestly cannot say that there was anything i liked particularly.

my entire stay there. i am never going back and would not encourage anyone to do the same. the night we checked in - a Mr Farouk offered us 'an upgrade' to the dejected part of the hotel , we didn't know at the time that there was a newer part of the hotel - when we entered we were completely taken aback by the smell, old furniture and stale rooms. we sat down on the couch for roughly 30mins before we realised that there were bed bugs - who had already given myself and husband a few bites. it was at this point we decided we were going to go back to reception and demand to check out and get a refund. after much argument- Mr Farouk who offered us the said upgrade came down and said he cannot offer us a refund but he can change the rooms to the new wing of the hotel. you can imagine our shock and dismay- to find out that there were better rooms but we were offered the run down rooms because we were black people. This lone experience affected the rest of the trip and our outlook of Egypt as a whole. Also if you are looking for fresh food.... leave Sonesta alone.

Very beautiful hotel, everything is good quality. Good atmosphere. Swimming pool, nice gym, loved the seafood in the restaurant, fast elevator, casino, airport shuttle...enjoyed my one night here.

I booked via booking.com and the price was 100 eur. When I arrived I got charged 120 eur or so. They said that booking price doesn't include taxes?? That was extremely annoying.

Only location

Not clean at all No maintenance Stuff is strange

The location was good and the swimming pool was clean and enjoyable.

Cleaning the room was very poor. They didn’t follow the terms of cleaning and they have never changed the bed blankets and pillows.

Great location to see Cairo, for Egypt this is a good quality hotel

Nothing. We were placed in a very bad room and my husband got bitten by bed bugs. I have pictures

The staff are very deceptive and tried to manipulate us into taking a room we didn’t book

staff were dubious..rude..racist!!!

dirty room and rude staff

First I would like to thank the staff for thier help and gentle treatment. The facility was perfect and room is comfortable and clean also I want to thank the costumer's relationship about thier interest on the customer comfortable

Everything is perfect

I send my thanks first to the room staff for their honesty and interest in the rooms, and secondly to the pool cafe staff, especially their manager and employee Sarah, they were more than wonderful, in addition to the wonderful parties and periods of the hotel and Especially Baalbek Restaurant and its wonderful food

Firstly, I would like to take care of the water drainage in the bathrooms. Secondly, I would like the reception staff to be more smiling

pool was nice

I was given an old room first; when I was not happy , I was given a much nicer room.

I like the location was very quiet and the atmosphere of the hotel.

They have two buildings. One of them is new but has no balconies and the other one is old but the advantage is has balconies. Ask them to give you room in the new tower will be more convenient.

There was a lot of noise during my stay at the hotel

Staff friendly, cleanness, location good

The staff very friendly

Location, facilities, cleanliness and staff