Staff is attentive and works hard, particularly the owner/manager she was incredibly helpful. Spa is huge and was great when we were there as there was no-one. Hotel has all/most facilities you can wish for and the bar in particular was modern and nice. Generally a good price/quality 4 star hotel. (parts of it were recently upgraded, not sure how they maintain a 'smallish' experience though.

- Size of hotel: We were in low, end of season rainy weekend and not many guests there so was great. However in peak weeks i assume the no of rooms of the hotel does not spell anything good (massive), particularly the spa, looking at the sheer size and number of seats, will probably look like a zoo (but of course its an assumption and by this nature unfair). - Weighting staff was somewhat liberal, tatoo-ed and not too knowledgeable but hey, who doesn't suffer staff problems these days. - The atmosphere in the main restaurant (not the side rooms they seemed cosy) is slightly resembling old style east european dining halls with white light saving bulbs..... small changes could make big change here. -Choice at breakfast and dinner was good/all right and met 4* expectations but not extraordinary.

Location is great, staff was great and room was nice

Even though the gym was ok maybe more items

close to everything i town, Nice and very clean. good food. in generally very nice hotel.

Perfect

Nothing

everything was super clean and the staff was very friendly

nothing to mention

Ski room was great and well equipped, the Wellness area was pleasant but no pool. The food was generally good, a bit tasteless sometimes and the fruit was bland but the pastries, bread etc all nice.

The egg man at breakfast was the only miserable faced staff member of the team - he is in the wrong job!

Good location, spacious rooms, very clean and well appointed, friendly staff.

Just one small lift serving what is a large hotel, often waited a long time to be able to use it. Some of the restaurant tables were crammed in too close to each other. And the breakfast service seemed understaffed - meaning replenishment of some items was slow.

All food and service was exceptional, a great variety at breakfast and dinner. We stayed with our 17 month old and the hotel provided bed guards and a nappy bin in the room, a high chair at dinner and the staff were all great with her, the play room is a great facility.

The location of the hotel was ideal, nice and central. The food was excellent. Great facilities for storing of ski equipment after a days skiing, returning to nice dry/warm boots etc.

The breakfast and dinner were excellent.

We were very disappointed with our rooms, as all our 3 rooms were located above the irish pub, with loud dance music playing into the early hours, which made it very difficult to get some sleep and my parents are seniors and not very impressed with this, they even checked out 2 days earlier and went back to Amsterdam.

Ski storage, location and staff

Noise from drunken idiots in the street every night

very helpful and friends staff at the front desk and the food was amazing!

toilet paper was not replaced very often (we were 6 people)

It's just opposite a ski rental shop and just around the corner of the ski gondola station. Very near to the bus stop too.

No kettle was available for the room. We asked for it and was told that they have 20 kettles in the hotel but all had been given out to the rooms. Shouldn't there be one for each room?

Staff are super friendly and welcoming. Food are exceptional - every dinner is freshly cooked although we had buffet but we were able to order from main.

Spa could be slight better with actual spa not just sauna

Breakfast was very nice.

1) very good localisation 2) very nice mini Club for children 3) very helpful staff 4) very nice joker cards which give you possibility of using cable cars without any additional fee

1) the hotel shows photos of waterslides, which is misleading- we thought that it belongs to the hotel, in fact it is public swim area, loacalized ca. 400 m away from the hotel, the distance is not the problem, but the number of people was incredible!