Alp Pasa Hotel - Special Class

Excellent customer service. Great location hence highly recommended

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Location was great! Nice size room. Great breakfast options.

Room poorly lit; tv in first room given didn’t work; desk lady refused to give another room was going to leave then manager got involved and resolved the issue.

Great position right in the center of the old town. Big room with great air con. Lovely quiet pool area.

Nothing

Good location in the old town

Initially we asked for a double bed and was shown a room up three flights of steps to an attic room that was slightly creepy with half the lights working, a dark fireplace and random furniture that didn’t fit the space. When about to use the bathroom that was a mess in the toilet…we immediately left and asked to switch rooms. We were then shown to our room with twin beds, which we did ask for some double bedding once the room was cleaned the next day to make it nicer for us as a couple but that never turned up. Slightly cat fished by the room as it was not how it was pictured on booking.com. The room was dark with barely any natural light, some of the lights didn’t work, the bathroom desperately need renovating, wifi didn’t reach our room, air con was very noisy and couldn’t open the windows. The two twin beds were so uncomfortable and hard, plus there wasn’t true sheets instead the duvet/top sheet felt like a towel…? You could also hear other guests in the bathroom above playing music in their bathroom and the flush passed through the corner of the room so you could hear it being used throughout the night from one or more rooms. The suites across from the reception/hotel area looked way nicer and closer to a 4 star hotel that it was meant to be, would not recommend the rooms joining the reception/main hotel