Tutto perfetto

Niente

N/a

I am furious that it is almost 4 weeks since I was meant to enjoy my holiday at Le Dune Sicily, and I am still waiting for the hotel to provide me with my voucher for my missed accommodation (as promised by reception when I first phoned) for not being able to use the room. I'm really unimpressed that after all of my emails and phone calls, you continue to ignore me. I paid a lot of money to your hotel - your guests deserve better.

Only the proximity to the airport.

Catering was only bar snack level. The room was very small, in need of a major overhaul, and no toiletries etc., and the main door lock was faulty.

Good Hotel, Excellent staff breakfast and parking. Hhighly recommend

Rooms need a little upgrade

Location, lido, pool

Breakfast can be better

Nice pool, good location near Catania airport and local restaurants. Staff helpful

The air con wasn't strong enough Le dune, needs a facelift

Nice location with flowers Nice swimming pool Helpful reception Good lifeguard who was helpful

Floor was dirty

Most of the staff were helpful. It is not fun working in a heatwave, especially when the job is outdoors, but they were always jovial. Breakfast was a delight. Lots of beautiful pastries to choose from (Italian style breakfast), as well as continental and cooked breakfast options. Most of the hotel rooms have front doors to the outside (private access) rather than in an internal corridor. There is lots of trees and vegetation around which keeps it private. It is in need of renovation, however the style is typical old sicilian and keeps the prices sensible. I had a friendly gecko in my room.. which is a natural mosquito repellent, and wasn't bothered by it. There is also private parking which is a huge bonus, and there was aircondition in the room which was vital in the heatwave. There is also access to the beach lido opposite the hotel for free. I didn't utilise this. The hotel is 5 mins from the airport.. a little gem

The top floor rooms have no lift access. This should be noted in the booking, but when I arrived at 1am, the person at reception kindly helped me take my case upstairs. There doesn't seem to be a policy to remove unattended towels on sunbeds.. and some individuals were reserving sunbeds by placing towels and not be present at the pool.

Nice property set up with gardens and pool, great breakfast and very close to the private beach.

Nothing

very dirty, needs a lot of restoration work to become acceptable, bugs in the room, bad smells everywhere. this hotel should not be operating in this condition.

Great service, location, and facilities.

The pillows were hard and flat.

Staff

Shower cabin door broken, rooms not so clean

Was a big place and clean

Was not clean on the hall , in the badroom was a different not good smealt.

Location is fine. The beach near the property it’s a bit dirty. Entrance to the beach is included in you stay. Housekeeping is excellent,?the same as the bar and restaurant staff. All of them 10 points!

Mattress in the room was very old, hard and extremely uncomfortable. The restaurant offers the same food every single day. No variations. It’s a bit annoying when you spend a few weeks in there. There is lack of staff in the pool restaurant. Also I ordered a fruit plate 3 consecutive days and it was presented always different. First day in a plate, second day in a cup and third day in a carton glass. Portion was smaller every day. This is not good

Access to the Private Beach Club was a bonus.

The room was located next to reception and had an adjoining room. Large gaps under the doors and no sound proofing meant a night of no sleep, not helped by the pillows which felt like bricks. Rooms very basic and lacking any soft touches.

Nothing really, location was acceptable

Cleanliness was a disgrace, bedsheets and the toilet especially the shower were below any acceptable level, bed was uncomfortable and the room was super noisy

convenient location.

the smell inside the room - did they use some kind of fresheners to make it “smell” clean? bathroom outdated and shower full of mould very loud at night

From outside the property looks nice Close to the airport so really practical for an early or late flight Easy access to the beach

The rooms clearly need a remodeling … I regret paying that much for that type of service Beds are uncomfortable, shower tub dirty, not all the staff was nice, outdoor music so depending on your room it can be really loud

the property is very nice and authentic

some improvement will make the property excellent but even without is absolutely fine

staff

beds not comfortable

Had everything I needed.. Quaint and clean. Helpful staff.

The hotel complex and the pool is nice. Rooms are okay. The access to the beach is very nice.

The rooms could be cleaner and the inventory could be renovated here and there but it is okay. Overall, the value for money is questionable. In Germany you would expect a higher standard when paying over 160 EUR per night. But we booked on very short notice and others probably paid less (there was a school trip group in the hotel as well).

The staff was very helpful and nice.

The bed was not so comfortable.

The view was amazing!

it got a resort vice. Garden and the pool is really nice. I like blue/white tone of the hotel. everywhere is clean.

oh my, where should i start. location. location is the worst. its far away from city center which is known as I already saw on the map when booked. I hoped for two things to compensate: the beach and a bus in front of the hotel. They both failed bad. The bus is never on time, be ready to wait at least 20 min to get one. the beach is a huge disappointment and sad. There is no entrance to the beach. The coast is full of trash (check apic of „entrance“ to the beach). The hotel is like in a middle of abandoned place with unfinished buildings, closed water park, etc. Check-in is very late. Even you come at 3:30pm, your room still not ready. Bed is no good: mattress is hard, uneven, i could feel each string under neat; pillow is super hard that we both hurt our neck afterward. The worst of all is they using 2 single mattresses for a double bed. Four nights there are really uncomfortable. the list goes on but I stop here as I dont mean to ruin their business. But they really have to improve more otherwise I really dont see any reason for someone should stay here. The price is not even cheap.

nice location on a very beach

the beach needs a renovation