we liked everything, apart from our rather dark bedroom

we paid for an upgrade, a suite, and it had only two opaque windows in the bedroom and sitting area which made the room very dark. don’t choose that room!

Very comfortable bed. Room nice and airy. Bathroom lovely. Breakfast was exceptional. Service very friendly. The bathroom mirror didn't get all steamed up ... hooray! The lounge area was very relaxing for a quiet drink before we went out for the evening.

We had to turn the heating off, as it was far too hot.

location and staff

bit tired

Great

staff

staff

good food

small room

Excellent staff, location, breakfast, communal areas

Having stayed a couple of times, the beds would be enough to make me chose a different hotel next time unfortunately. A so-called double is good for one person. Also, although the comfort level is subjective, again it was not what I experience elsewhere. Pity, everything else is great.

great location for our overnight stay

nothing really it was all good

Great ambience and restaurant

Our room was a little small and had only an opaque window.

the hotel is well located in the centre of the city. plenty of choice in the breakfast. the bathroom was really clean.

we hardly found staff at the reception, even when we needed info or help.

excellent breakfast friendly and helpful staff clean and modern facilities

room can be larger

Breakfast was great location grand

The hotel was in a fantastic location on Douglas Promenade with the shops and bars a 1 minute walk away. The breakfast in the mornings was fantastic. This was a served breakfast rather than the usual self service buffet style. The staff were very friendly and helpful. There is a lovely comfortable lounge to sit in and they have a good bar menu if you don’t want to go in for a full dinner. Extensive drinks list as well. A very clean and comfortable hotel.

I was in a Premier room which are the dearest rooms and was slightly disappointed. The room had wooden floors and no carpet. Would have been better carpeted. After paying £796 for 5 days I was expecting a room with a view. However, this room had no view whatsoever. Many frosted glass windows that barely opened and when you peered over the top all you got was a smelly rubbish yard. The noise during the night and morning was of the rubbish and bottles being thrown in the bins. Not very acceptable when you are paying for a Premium room. The room was lovely and spacious and had everything you could possibly want, apart from air conditioning. Sadly, the lack of a view plus the noise from the rubbish being thrown out and the smell of it let the hotel down.

Bed sheets not changed after 1st night.

Insects in the bathroom, insect or possibly lice on the bed sheet. Long hair in the pillow, mattress springs really uncomfortable

beautiful hotel fantastic views

Excellent Good choice and super service

The head receptionist on arrival could have been friendlier and more welcoming. I am commenting on behalf of my friends who stayed

Good location. Friendly staff. Nice decor. Decent shower.

Not a good night. My room was hot despite the heating being off. It overlooked the rear of the hotel, and I had to close the window against noisy conversations in French coming from (I believe) staff retiring after duty until way after midnight. The alleyway behind the hotel was noisy from before six o'clock in the morning with roller shutters and bin removals, and I got little sleep that night. Even the bed was against me, creaking loudly with my every movement! I had one drink in the bar that evening, but the staff were very busy and forgot to serve it to me. Very apologetic once reminded, but I sat for over 30 minutes waiting. Continental breakfast was disappointing. I didn't have time for a cooked breakfast but the choice of cold food was very sparse. No bread - I was told that they only do toast. Very poor breakfast experience overall.