Hotel Residenz Hochalm - Ski In Ski Out

Decorations and facilities were super Food was excellent Service quality was flawless, especially the restaurant staff

Location was slightly far away from Saalbach and Hinterglemm with no town centre and shops nearby. Hochalmbahn was conveniently closeby, but it does not go to the biggest slopes.

Excellent food and our room (for a family of 4) was superb. The hotel was spotlessly clean. Great immediate access to the slopes.

Unfortunately due to snow on two days only one lift from the hotel was working- this meant we could only get half way up Hochalm and not get to other side of the valley at all. So in essence we could only ski one run and had to get the ski bus which isn’t very frequent. This isn’t the hotels fault I appreciate but annoying when you pay for a hotel with access to the slopes! One criticism I would make is that they wouldn’t serve simple tap water and we had to pay for bottled water with all our meals which racks up when you have thirsty children!

The location is perfect, right next to 2 gondolas, one for each side of the mountains. It is the definition of ski in ski out hotel. The rooms were spacious, very modern designed and very clean. The breakfast and the dinner were delicious. Long story short, the perfect place to book for your ski trip. I really have nothing negative to say. All 7 of us were very happy with the hotel and we would definitely visit it again.

The location is great, ski in, ski out for 2 gondolas, we had the suite so the room was spacious and it was clean, that cannot be faulted. The owner (I believe) is very hard working and cares about the guests and property.

The receptionists (apart from the older lady in glasses and the gentleman who is clearly an owner) were not informed, uninterested, we felt like we were bothering them, never smiled, they didn’t have good English and in general, didn’t look like they wanted to be at work. The eggs guy at breakfast was lovely and helpful, but our waitress told us the first day that it’d be better for them if we didn’t have dinner in their restaurant (despite having dinner included) as they had issues with the tables. I understand but think it could have been handled a bit better. The dinner options were limited, you have to preorder in the morning, but the food was overall nice. There’s no minibar in the room or room service, so I’d say it’s more a guest house than a hotel. The parking is limited and we always struggled to find space, but there’s a guy who’s helpful and will drive your car back if needed from a remote car park. I’m sorry to say that with that service we found it overpriced, the only thing that saves it is the slope and the hard working owner.