The Ritz-Carlton, Astana

Lots of extra touches and thoughtful things that made me feel incredibly special and well looked after

Great

Cleaning service with comments

Tutto. Servizi ottimi , struttura moderna ed efficiente , personale disponibilissimo e molto cordiale.

Nulla

Location and the room

The hotel was not flexible with an early check-in despite having available rooms and I paid for the whole previous day (full price) however arrived at 5AM morning on my booked day. Since I was tired and wanted to check in to my room, I asked for at least to pay half of the price, since I arrived already on my day of booking. I live in Dubai and here hotels are more flexible and always give you an alternative way just to make you feel as a valuable guest. There was also a major technical issue overnight where all the lights in the room turned on and could not be switched off until 5:00 a.m., even by the hotel staff. As this affected multiple guests and resulted in a sleepless night, the hotel should have offered appropriate compensation or a complimentary gesture to all impacted guests.