Grupotel Port D´Alcudia

Staff were fantastic and really helpful, rooms have plenty of room and the facilities we require

clean rooms comfy beds decent bathrooms although a little tired in places.

some areas a bit out of date also child pool isn’t heated which was a shame

Good location and nice pool

Hearing upper rooms flush their toilet when in our bedroom

A major decline compared with our stay last year. This is a 3-star hotel at best, certainly not 4-star. Our 9-day stay in July-August 2026 was very unpleasant. * Very poor restaurant service. Food was frequently not refilled, even with guests queuing. Some jams remained empty for several days. See photo taken at 9:15 a.m.: long queue, empty egg and other food trays, while the cook was not refilling them. This happened repeatedly. * Misleading drinks package. At check-in we paid extra for drinks "included at the restaurant", but at lunch the restaurant refused to serve them, saying they were only included at breakfast and dinner. This limitation had not been explained when we paid. Reception refused to refund us. * Poor bar service. Customers could not serve themselves from the beer/wine taps, yet staff were often absent. When they came, some appeared visibly annoyed to serve. We also saw a staff member refuse a second drink to a child wearing an all-inclusive bracelet. * Extremely poor sound insulation. We regularly heard the guests above us during the night, making sleep difficult. * Strong sewage/toilet-like smell around the swimming pool, making the outside area unpleasant. * Wi-Fi was very poor and often impossible to use. * Poor weekend housekeeping. Cleaners appeared to wait until around 2:30 p.m., when guests returned for a nap. They saw us enter our room from the end of the corridor, then knocked about 10 minutes later. It gave the clear impression that this timing helped them avoid cleaning occupied rooms. Compared with last year, the deterioration is obvious. Poor service, bad soundproofing, unreliable Wi-Fi, unpleasant smells and disappointing housekeeping. I strongly recommend choosing another hotel.