Heri Heights Hotel Apartments, SureStay Collection by Best Western

The buffet, and the location is great!

None

Professionalism of the Staff.

N/A

The breakfast was yummy, not so many options to choose from but what they had tasted good. We went for a safari very early and they provided our breakfast in take away packs ahead of time which made me so glad.

Increasing their breakfast options and adding pizza to their menu.

I can’t think of any.

Before the trip, I got messages from the hotel. They told me that there was no apartment style that I booked because there were one previous customs decided to stay two more nights on the spot. I didn’t understand why I was also responsible and affected for other guests’s sudden decisions. Why on earth I need to bear this inconvenience just because other guests decides to check out late suddenly. They should change the room, NOT us! It turned out they gave us two rooms with one bedroom. This caused us a lot to inconvenience because we only had one luggage and I needed to go back and forth to take my stuffs. Till right now, I still don’t understand why. Besides, after the trip, they messaged me again. They said I accidentally packed the bed runner. So, I emptied my luggage but found no bed runner at all. After I replied them, they told me their housecleaning people found it. So ridiculous!