MyTrip Porto

It was excellent no complaints at all close to the beach and good place to stay

Nothing

Right in the heart of Matosinhos. Great place to end our first day of the Camino

N/a

We loved the location, so close to the Metro, beach, restaurants and the Camino trail. It was private with a nice area to sit outside. The bed and pillows were comfortable. Communication was great.

It was a little hot upstairs were the bed is. A fan to help move the air from the air conditioner would be nice. Instructions on how to operate the washer and dryer is needed. We had to call for instructions. They did send someone to help us.

The room is big enough, clean and quiet for a good night. I like the area (near the beach). If you want to visit Porto its a little too far but if you want to relax near the sea its perfect.

The communication with the hotel is horrible (no front desk with real humans). They use AI, boot so when you contact them by text, it’s AI. The day before my stay, I asked if I could drop by luggage before checking , AI said yes. When I showed up, all the hotel doors were locked at 1 p.m. I texted the hotel telling if I could drop my luggage and the AI answered that I could enter to drop the luggage. I texted the AI that I needed a code to open the door. AI sent me a code to open the door but it was not working. I txt again AI saying that the code was not working and AI told me that the code will be activated at 4 p.m. I had to knock many times until a maid opened the door to let me drop my luggage. Also I asked the hotel (TXT) if they had a freezer for my ice pack (need it for my medication). AI responded to me that there was no freezer in the hotel and I should find a solution by myself so I was trying for 2 hours to find a solution and even thinking to reserve a room somewhere else. Arriving in my room, I found a fridge with a freezer. Later on, I found that shower towels were missing and was afraid to text the hotel, considering that AI will probably tell me that it is not its problem. The Internet was also an issue (very unstable) but texting the hotel was not even considered, since AI don’t care. Hotel AI is not set to manage the out-of-the-box issue.