The staff, they really are lovely

Big room.

Pillows

Bed was very comfortable and the room was spacious

On arrival the room was quite cold

Our room was spacious and quite. So nice to have a bath!

Nice rooms, centre two location

Cleaners trying to open our doors at 08:30 am / beds weren’t comfy

all good

Always clean, always brilliant and helpful staff

Nothing

It is the 4th trip we have made formerly with Hotel Jury and now Leonardo. Always been a good hotel and still is. We, as a couple, are always very happy staying there.

There is nothing to dislike as far as we are concerned.

Good location. Nice room and a good sleep and a super breakfast .

It was all lovely . Nothing to report as a complaint .

Very friendly clean and tidy

Pillows a bit uncomfortable

The property was just alright nothing outstanding to shout about

The property is located on a main road and the car park which is close to the hotel is not easy to find, you just miss it as you drive past the hotel. Also it’s not the best location with many of the shops etc near it boarded up. The food in the restaurant was OK nothing fantastic just OK, the breakfast in the morning was not that good just OK. staff though were all very pleasant and helpful

Clean room and friendly staff.

Window view and access to car park.

Everything was perfect food location staff it was amazing experience

2 things I didn't like one of them the kettle. It was very dirty, another . There is no brush for the toilet.

good breakfast. friendly staff helpful staff with local knowledge

low number of staff at reception and bar

Unfortunate signage and cost of car parking, although that was defined ahead of travel.

We have stayed here several times and are always impressed with courteous, helpful and friendly staff right across the hotel. It is perfectly located for our needs - close to our son's home and within easy walking distance of everywhere we wish to go. Easy to access from the our journey route and into Cornwall. We think your breakfasts are very nice indeed in a pleasant environment - food is always well topped up and it was nice this time that the plates for hot food were kept really nice and warm too! The shower is always powerful and easy to control.

We wish there was easier access to and from the car park, or even a separate car park for hotel guests. The hotel itself is now looking worn and in need of renovation which I believe is planned with the new ownership. We had a very slow water flow from our bathroom tap.

The room was clean, the hotel was clean, it was in a good location

The key cards had to reactivated every day, that was a nuisance, after a long day out or a late night out, you expect to be able to get into your room, not traipse downstairs to reception

Absolutely loved hotel! Very clean and had everything you need, staff were very friendly and helpful

Car park situation can be quite awkward

Location great breakfast expensive

Comfy beds and friendly staff

Very long queues every time when ordering food and drink

staff were very friendly, room was spacious and clean. Perfect location, only a small walk to the Barbican and Hoe.

The room was very comfortable. Great view!

Nothing

The staff were lovely and the location is ideal

Lots of hairs in the shower from previous guest, stains on the carpets put a bit of a downer on things

Most things were good room. parking and cleanliness

Breakfast service seemed to be disorganised, and items not replenished quickly enough and in sufficient quantities. Having said that we were behind a rugby team for service.

Big room and comfortable with good price, easy to walk to beach