large hotel and rooms. good spa

would not serve any drinks after midnight on a saturday evening even though the sabine bar was open till 1 am and we went there at 12:15 i think even if you pay to stay at the hotel they don’t want you there if they don’t think you suit their crowd very disappointing

The worst hotel experience I’ve ever had and I have stayed in a lot of hotels. Pros: 1. Check in was good & quick and the first attendant we met was welcoming. 2. Breakfast was OK. 3. Room size was good. Cons: 1. A good number of hotel staff are either plain rude or simply just racist. Our treatment by one of the concierge staff was worse than I could possible describe here. We came into hotel lobby the morning after check in and were just looking seeing like guests do. I suppose being a black family he was quick to racially profile us. Even though he was busy serving others, when he saw us he quickly turned around and asked very rudely, ‘can I help you?’. I replied, ‘no thanks, we are guests upstairs.’ He answered back in the most demeaning way, ‘I didn’t ask if you were guests, I asked if I could help you’, and then turned away to serve his preferred non black guests. I later reported the case to the manager who tried to apologies and promised to speak to the staff member but I never heard anything back afterwards. Same day in the hallway coming from the rooms, a housekeeping staff left the door shut in my face as I was walking directly behind her. She made sure she opened the door wide enough for just herself to squeeze through and just let it close almost in my face. A few minutes later, the same housekeeping staff skipped past us (myself and kids) in a small hallway coming from behind us and just brushing past. This time I asked her why she was being rude and she mumbled an apology I couldn’t understand as she barely spoke English. 2. Room was left unclean until mid afternoon even though we went out twice during which the rooms could have been cleaned. When they eventually came, we explained that we were staying in 2 rooms if they could please clean both. The housekeeper seemed upset and insisted on only cleaning one. She barely understood any English.

Die Lage ,das Personal, Frühstück war super , Die untere Hotelbar sehr gut . Rezeption sehr freundlich sowie das restliche Personal . Alels sehr sauber .

Zimmer war gut ausser das Bad mit einer Badewanne drin ,Duschkof fest dadurch teilweise alels voller wasser Duschen war sehr unangenehm. Dazu zeilweise sind die Fliesen beschädigt und das war nicht schön . Dazu die Laute Bar im 7 OG da kann man sich nicht unterhalten schade

Location

Pillows and mattress

Really comfortable hotel in a great location. We had superior twin room which had two really comfortable double beds. Breakfast choice was plentiful and tasty.

Nothing.

Bed very comfortable, room facilities good, breakfast variety of foods very good. The St. Paul`s location was very central for museums, theatre, local restaurants & underground station nearby to explore further afield. The Spa/Pool facilities were very good.

Only criticism was one member of staff & also one client, were observed wearing outdoor footwear pool side, given that disposable overshoes were made available there was no excuse. The reading light (bedside/window) did not work. Lighting needs to be checked between occupants.

One of the worst hotels out there, staff not helpful at all, room cleanliness insufficient, we arrived in the evening, the heating did not work, after 1 hour they sent technicians while we were inside to fix the heating without success, I asked for a change of room and they suggested that they bring us a portable stove. 650 pounds for 3 nights, we spent 2 hours in the cold discussing the obvious, after 2 hours they changed our room...for a 4 star hotel and your behavior is for rented rooms...the spa was in a bad condition and dirty. This is the second time I've written a comment, the first time you asked us to delete the comment in exchange for compensating us 200 pounds for one of our nights and you made fun of it, you didn't give us the money, keep up the good work

Locatie/ faciliteiten

Location, staff and the fantastic service.

Location is amazing and the facilities were excellent.

Nothing.

beautiful hotel, excellent location close to the tube. room was decorated lovely for my boyfriends birthday, just as requested.

n/a

Die Lage, die Freundlichkeit des Personals und die gepflegte Ausstattung.

Günstig ist es nicht gerade aber das ist wohl normal in London.

The room Location Bar staff Staff on the door Concierge

Reception- lady on arrival was not very welcoming and abrupt It was our 29th wedding anniversary and the team wrote happy 24th wedding anniversary on our mirror in the room, disappointing the number was wrong Kitchen closed when you get back from the theatre no hot snacks in the bar area

O conforto dos quartos, ótima academia e piscinas.

Só tenho uma pequena reclamação. O banheiro sempre esteve limpo e impecável exceto pela banheira que não foi higienizada corretamente.

Staff and quality of service were exceptional. My family felt welcome at all times and the facilities made for a more than comfortable stay.

Happy with all aspects.

Tout était parfait

Rien

Facilities Breakfast

Nothing

Nice rooms, great location!

Some rooms don’t have a view, just the building next door.

Beautiful hotel, modern, clean and comfortable! Lovely touch getting a Prosecco on arrival

Nothing!

Location is superb, such easy access to public transport and walking distance to alot of amenities. Rooms are quiet and comfortable. Air con worked well.

Room cleanliness was slightly below par

The location was great. Easy reach to anything central London. Hotel had great facilities. Loved the Spa and the pool. Particularly loved the roof top bar with spectacular views of St Paul's. The room was a good size. The bed was large and comfy. Staff were super friendly

There is very little we didn't like. They did not service our room eventhough we requested it but as it was only a 2 day stay it didn't spoil our stay.

My trip was a mixture of personal and business. I stayed in an Executive Room the facilities and Executive Centre were excellent. the breakfast was very good as well and the cleaning services prompt and a very good standard. The gym facilities are superb. The staff are warm and welcoming and extremely professional. An absolute credit to your hotel. It was a week a stay and it felt like home. Thank you!

Not applicable

The rooms were nice and comfortable. Its central location was great with views of St Paul’s. Loved the roof top bar and the decor.

Nothing

Way good stay here.. nice clean and comfortable rooms - great facilities. Especially liked the spa. Breakfast in the morning was excellent. Very centrally located.

We loved the room, very comfortable and cozy. The shower was amazing, nice bathtub as well. The hotel is really beautiful, perfect location, staff really friendly. gym was really good, spa was nice

the jacuzzi had too many people in it so couldn’t use it. Also the tv said it connects to your phone with casting but it didn’t work.

clean

spacious

Breakfast was very good, and we found the hotel to be exceptionally clean.

Certain rooms are very overlooked (either atrium or offices across the alleyway). The disabled changing facilities in the spa need an overhaul with the shower malfunctioning, and the sink tap was broken with no water coming out at all.

Concierge was excellent. Breakfast was fantastic. The service in the hotel is one. We will definitely go back again.

Location is amazing, probably the best placed hotel to stay in the city of london! best breakfast by any hotel i have stayed in recently. on site spa seems to be open a good number of hours a day and really adds to the benefits of this sites location

have stayed here prior to its aquisition when it was a 5 star, being a 4 star now may mean your dont get the same experience as previously experienced..but with that it mind the hotel is a solid 4 star.

Location was amazing ! Close to St Paul’s good dining and the millennium bridge !

Breakfast area ,lounge and wonderful bar Resturant area ! Pool and spa were also a welcome bonus

room was amazing with a great view of St Pauls, comfy and full of great complimentary stuff. the breakfast was really nice and the spar facilities were great. staff were super friendly and helpful.

nothing really.

Such a luxurious hotel, especially aesthetics wise.

-Nothing :)