Sites Hotel

Helpful and accommodating staff at the reception and at the restaurant. Good location for us, near to some restaurants and the éxito supermarket nearby.

The room is very dark and needs extra lighting. We booked a two-bedroom room, but Wi-Fi didn't work in either bedroom because they are at the far end of the hotel and the signal doesn't reach. Maintenance and reception told us that's just how it is. For Wi-Fi, we (all) had to sit in the living room. We had a room right under the restaurant, and the dragging of chairs started at 5 a.m. and ends at 10 p.m. We were wide awake at 5 a.m every morning 😐

The breakfast was great when it was located inside because it didn't get cold fast and you never had to worry about bugs bothering you or your food. In the new location upstairs on the 12th floor the view is spectacular but your food got very cold quickly and there flying bugs you had to contend with along with the outdoor elements like rain and wind. No cover is provided. There is however, a cover for the pool that is located on the top floor before you reach the restaurant.

The restaurant they stated in a information sheet that was placed under the door stated it would be worth it. In my opinion the view is fantastic but the food not up to par. First there was no English translation as to what is being offered on the menu and no one to translate in English for what you were saying and asking for. I also did not like how the big classic hamburger with fries was removed from the menu and replaced with 3 little miniatures sliders with no french fries for a price that was too much. French fries should be a must on a menu because it is loved by most people worldwide. I and my family preferred the first classic hamburger that was on the old menu. Because of the new menu not being in English and the omitting of the big hamburger I ended up using Rappi and other carriers to deliver food to the hotel for us to eat. I was not happy with the menu and the relocation to the top roof would be better and nice if it were enclosed because when we were there we couldn't be seated anywhere near the window so to speak because it was wet and rain was coming in to wet you. Therefore, you couldn't take pictures of the magnificent view and that was disappointing.

Everything! Is just perfect

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The staff was very friendly, breakfast was excellent location was great

Our room the first night we found had mold in it. Lots of construction noise that made it impossible to be in the room all day. The hotel needs a good bit of updating