Château de Challanges

Our room was clean and comfortable.

Vanessa and Thomas went above and beyond The place was like a dream come true

N/A

The staff were lovely and helpful, our room was amazing and loved the sensor lights in the toilet!! Also I got to have a swim in the pool

Nothing, we just had to drive into town for dinner, although we did eat there our first night as they do offer a small selection for dining and it was nice to sit outside on the lawn.

Its close to the highway and the room is spacious

I was very disappointed with my experience at this hotel, mainly because of the way we were treated by the staff. Upon arrival, we were informed that they do not accept American Express, despite the hotel's policies clearly stating that they do. In fact, American Express is listed as the first accepted payment methods, and there is even a large American Express logo displayed at the hotel entrance. This was misleading and created an unnecessary problem at check-in. Because of this, we were left waiting in nearly 40°C heat while the staff took a very long time to remove the room amenities and empty the minibar. To my surprise, they even removed the bottles of water. I have never experienced anything like this before and found it extremely unwelcoming, borderline inhuman. The lack of professionalism and customer care was shocking. While service standards may vary from place to place, this level of treatment was unacceptable to me and certainly not what I expect from a hotel. I would not recommend staying here. A holiday with your family should be relaxing, not spent dealing with avoidable issues and poor customer service. Plus they have a tiny pool and no restaurant.