The location is convenient.

My shower never worked properly, there was no hot water in the showers. ( basic for a “5 star hotel”). Spa was very limited and I noticed that they haven’t fixed the women’s sauna on 5 months ! They only allow man to use the sauna and also the jacuzzi was not working. Really disappointed. Then when we wanted to eat something on there lounges they didn’t allow us, they say we can only drink but there restaurant atmosphere is not inviting at all.

The staff was great, the rooms were confortable; nice and calm hotel; we were given an upgrade for no extra money, and the room assigned had a great view of the lake and Osorno volcano. Very confortable beds, nice hotel decoration, very classy. Breakfast was great.

The hotel could use some extra maintenance in its facilities; the exterior walls, specially the front walls, need to be painted urgently. With some touchups this hotel could actually be a full five star hotel.

El hotel en general

the rooms, the smell on the hallways, the food is very good, and the employees were really polite

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bedroom was comfortable and spacious

the place needs maintenance, a bit expensive and post pandemic lower standard.

I like the location is very very good, walking distance of the main atractions.

Many many things, the building need urgently a full mantinence, the personal needs trainni andthe service in general need an up grade, yo can stay, but it s not a gratefull experience.

Habitación amplia y comoda. Excelente desyuno

Que no tenga restaurant

Comfortable room, spacious. Nice environment and felt homely and warming inside the hotel.

Blackout curtains on the windows - too much light coming in. Jacuzzi not working and this was the main reason we booked this hotel.

its pretty

they charge us twice and didt help me to cancel one time and just charge one time

good views & big hotel pool

gym needs upgrading hotel needs a bit of a freshen up

nice amenities

had booked 2 equal rooms. and one was significantly larger than the orher.

Staff

Too cold, heating system needs to be improved

Instalaciones de primer nivel, impecable

Good bed, cleaning, etc

Simple breakfast, not very good internet

Good location, friendly staff, clean rooms, good breakfast.

Rooms are getting old and need some renovation. Beds are very soft.

Basically nothing

Breakfast was inedible, we ended up having breakfast on different coffee shops outside. The external swimming pool (the reason we chose this hotel instead of another one) was closed without maintenance. The “restaurant” only had junk food (pizza and burgers), poor quality and poor service. I could go on with other issues we had but I don’t see the point at this stage, I explained some of the issues to the concierge but there was not solution nor interest in resolving a thing.

the room was comfortable

it was a little bit expensive