Hyatt Regency Metropolitan Chongqing

Very good stay in Chongqing. Comfortable rooms in a very good location. Stuff is helpful and kind!

Spa area could be more cozy/renovated, other than that all perfect!

The quality of the rooms, friendly staff, and delicious food.

Nothing.

Location is very central and close to everything; The room is very clean and has a great view; The staff is very kind and there to help you for any questions/ enquiries / recommendations without any hard selling . I would recommend this hotel without hesitation

The swimming pool and gym are more on the old side

Location is the only positive aspect of the hotel. All the rest is below Hyatt Regency standard. A praise would go to the only noteworthy staff of the hotel, a Lady from Pakistan, sorry i could not recall her name, who was very nice at breakfast.

Staff barely speak english, unacceptable at this level. It's really shameful that the Regency Club opens at 12 noon and doesn't serve anything but coffee till 6 PM. Not worth the extra money paid. I was expecting at least some late morning snaks and afternoon tea at 2 pm, like in all other major brands club lounges. Breakfast is acceptable, but not at the level expected for Hyatt, and it's really not good that it isn't served at the club lounge for Club rooms. I arrived early morning, 5 AM, not expecting a free early check in, but cannot accept that have to wait till 6 AM to get the room at half the published room rate. You are charging 6 hrs at the price of half day. When I asked where i could wait for my room, i was showed the two couches in the lobby area...obviously i left the hotel lookig for a better palce to relax and rest prior to check in. Will definitely not reccomend the hotel and definiteyl not go back