The apartment was beautiful and perfectly clean, and halfway through our stay the cleaners came to top up our towels and bed linens and freshen the place up, which was a really nice touch. The private terrace was our main reason for choosing the apartment and it didn’t disappoint; it was pretty well kept which is not always the case for a lot of properties, and there were sun loungers and chairs so our whole group could sit up there and even have dinner up their one of the evenings. Just be careful with the umbrella, as it was not weighted down and we were worried it was going to fall over the edge, for this reason we avoided using it which was a shame as it was very hot while we visited. The location was amazing, within walking distance of everything (the cathedral is literally round the corner) and there are supermarkets in the area to stock up the kitchen. An unexpected pro of the property was that there is only one other apartment sharing the building, which I think is run by the same company, this is great as it doesn’t feel like you’re disturbing locals when entering/leaving or using the terrace. All in all a great stay and we would definitely come back!

There was nothing we didn’t like, but it would be great to have a printed guidebook (instructions on how to use things etc) for guests who prefer not to read info on their phone :)

Location, space

Only 1 toilet

Very central location and walkable to major areas. In the heart of downtown, which is exactly what we wanted since we had so little time in Madrid. It was nice to be able to take a break in the middle of the day and come back to the apartment to rest, especially for the kids.

N/A. The apartment was wonderful.

It was a very nice two bedroom apartment, bedrooms on different floors with an ensuite each. Perfect for my son and I. Great location, bars and restaurants 1 min walk away.

It wasn’t clean. The white duvet on one of the beds had bright red blood spots and blood smears on the bottom of it. There was thick dust, feathers, elastic band and other rubbish under one of the beds. Dried tooth paste on the bathroom floor, stains on the bathroom wall and kitchen wall. When we reported the blood stains the company offered to change them straight away. We used the washing machine. It finished the work cycle, we opened the door to find our clothes sitting in water. Water spilt on the floor and as we couldn’t find a mop, we walked barefoot and our feet became very black. The company told us if we wanted to use the washing machine again, we should let them know! When the floor became wet I lifted the electric fire and the bottom half of side panel came apart, when I advised the company, they asked if it was still working. No-one came to check it out.