Lovely hotel it was nice to be able to check in at 2pm as most hotels are 3pm,the leisure facilities looked lovely even though we didn’t use them as I forgot my swim suit. The rooms were clean and comfortable light and airy.

Nothing not to like,unfortunately our tv was playing up but problem was rectified promptly and we were able to move rooms without a fuss.

Was beautiful lovely rooms Nice warm indoor pool and sauna and steam room staff and the owner were nice and welcoming

The hotel was very clean and tidy inside, the bed was comfortable, shower was a good size and hot, we had a suite it was large and comfortable for our 4 night stay. the reception staff where friendly and accommodating.

no shelter on the patio so couldn’t go out there if it was raining, sauna not working, front entrance dirty outside litter and dirty ashtray,

Working shower

Superb Customer service, I arrived and had been allocated an upper floor room, the gentleman on reception saw my walker, and immediately said there's a room on the ground floor, we'll swap you. The room was a decent size, bed nice and comfortable, and a nice shower.

Nothing to report

The staff was lovely ! The lady we met that checked us in was absolutely perfect at her job.

On the evening of our stay we returned to the hotel. My partner was walking so he returned to the hotel a little later. I went to the desk to ask for another room key as I didn't want to wait for my partner. The night porter (male) gave me the wrong key. I told him that this was the wrong key however he argued and argued so I took the key and it didn't work it was the wrong number. I explained this to him and he got very aggressive. He then gave me another key that I told him again was the wrong door and he argued and argues with me and said it's the right one. I then walked off again and again it was the wrong key. I then came back with the key and requested he walks with me to the room so I can show him what room I was in and he refused. I even asked said I would wait outside and tell him everything that was in the room. He became very aggressive and asked me to actually leave the property. I was so scared as I had nowhere to go. I then called my partner and luckily he came in and helped me persuade the night porter that it was our room. I refused to leave at this point I was very upset and shocked I had been treated like this if anything it's something you see on tv. We finally managed to get into our room unfortunately in the night I became unwell with my blood pressure and stayed longer on the Sunday. The lady that again was amazing at the start allowed us longer. I wouldn't of minded paying as I was so u well but she said it was ok. We travel to Torquay with work and friends and stay at many hotels but I'm unsure if I could use this hotel again after the experience with the night porter. I would like to say thankyou to the lady on the desk she was so welcoming and even showed us other rooms for the future she definitely is an asset to the hotel. If there is cctv I would recommend the hotel watch the cctv .

We stayed twice in this hotel the first time was summer it was lovely, we returned a couple months later it was just falling in cold there was no heating in room the pool was freezing cold compared to our previous visit and the saunas where out of order and the bathroom in our room was really shabby. Not sure what happened but not sure if we will return.

Saunas out of order Pool cold Room cold Bathroom shabby

The historic beauty of the property

The total run down of the property