Our room was warm, cosy, comfortable and spotlessly clean. The hotel is an easy walk from Killarney Town centre, so it's great to leave the car behind and walk into town

Nothing!

The Hotel itself looked very nice

When I booked this hotel it was not made clear that we would actually be staying in a house 5 mins walk from the hotel, which was more like a squat than anything ,no heating or hot water for showers ,worst place i have ever stayed, the Staff i suggest need to attend a customer care course although the manager i spoke with seemed genuine and honest as he tried to resolove the issues . One lesson i have learned is to read through all details of booking once i receive comfirmation .

Staff were very friendly and accommodating booking restaurants and taxis

Nithinh

We understood that we had reserved a townhouse with them but...we were at least a mile down the road from the main building! How were we supposed to use the facilities? Get in our car or walk in our swim suits to the pool, restaurant or bar! How could we have room service?! The guy at the front desk was rude. He gave us the key, a map( yes, a map) to get to the room and an envelope with instructions amd turned away, like good luck! We did not stay. We rebooked a room in town at Murphys pub. That was wonderful. Bar and restaurant downstairs Everything within walking distance. Very costly mistake!!

Good Location Nice Breakfast Parking on site Fridley Staff Nice atmosphere

The hotel is old fashion not so maintained , not so clean

A real ‘olde world’ hotel with excellent staff and real character.

Location

The banging doors when people leave their rooms in the morning

Perfect location, very friendly staff, food was very good’ will be back

Food was very good

The most uncomfortable broken bed

it was clean and comfortable. staff were excellent specially receptionist Maria💐 the room is nice spacious and clean 

had Coffee machine but did have capsules. I stayed in business suite! due to the climate change they need to think of installing air conditioning unit the room was roasting and the wind only left open about 2 inches. brake fast wasn’t nice the menu is from the old days and the quality is poor, they need to change it.

House and room was absolutely gorgeous

No kettle in the room,

The bed was comfortable and it was nicely cleaned.

Wi-Fi was so bad you could barely connect. Could not use it. The location was further away from the main hotel than I expected and the front door lock to the main building was malfunctioning so it couldn’t be locked. I also felt the room amenities were scant. They offered coffee in the main hotel if you went over there but it was quite far so instant coffee in the room would have been nice. This place just paled in comparison to other places we stayed in Ireland for a similar price point.

The room was clean and comfortable

We booked the Randles Hotel. We were put in the Randles Town House. A good walk away. No atmosphere there. Breakfast was extra at the hotel. (we didn't avail of same) People should be aware of what they get when booking.!

room was lovely and clean great location lovely chap on reception

very comfortable, friendly staff ang good location

not applicable

very clean, very comfortable, lovely staff and facilities and very near town

I loved it

Common areas were amazing. outdoor patio was nice. The on location spa was well worth a visit. Great walkable location.

It was very noisy and the bed wasn’t very comfortable.

Location, being able to walk into town in 10 mins...views from hotel and comfort of room , easy parking

Nothing

Charming hotel in a fantastic location