The staff is friendly and the hotel is located in the centre of Riobamba. They gave us a free boxed lunch which was really nice.

We did not know that we needed to reserve the spa in advance and that you needed to pay for it in addition to the room fee (they did not tell us in advance). There was a bit of mold on the bathroom wall.

Super nice property, conveniently located but not noisy. Nice restaurant and professional and friendly staff.

Good breakfast, the room was quiet and clean. Close to central attractions. Spa was great.

excellent hotel! Very hospitable, nice accommodation, spacious rooms, wonderful beds. The staff are fantastic.

No negatives!

Amazing place! Lovely location, brilliant rooms, cosy and beautiful building!

The staff was very kind. Nevertheless, some of the waiters at the restaurant need more training, I mean proper training so the service is improved. The waiting staff need training urgently.

it’s seriously stunning! so beautiful! with friendly staff, a delicious restaurant & spa services. very clean with great WiFi and a great location thats walkable to all main Riobamba attractions

restaurant & spa are both very pricey, but I guess that should be expected!

This was the second room, which was much better, after I asked them to move me. The staff were very helpful and courteous in getting me moved to a room that was quiet. Probably the best staff I have encountered.

Make sure you specify a room deeper in back, away from the main entrance/lobby. ... Or you will hear EVERYTHING. Floors are extremely slippery, especially if you are only wearing socks. Breakfast was STILL off... Juice was watered down, bread/buns were stale, and the yogurt and cheese tasted off. My brother said the coffee tasted off as well. (I don't drink coffee.) There was only one outlet with easy access for charging devices, and that was in the bathroom.

Neat and a lot of character. 2nd room was much better than the first, but also in a very different part of the hotel.

Had to change rooms. 1st room I could hear EVERYTHING. Road noise (understandable) but the lobby fountain, conversations in the lobby, silverware getting dumped at 10:30 at night, and the incessant muzak being played seemed to be amplified through the walls. My window was a view into the hallway and was covered by an old changing barrier on the outside. Breakfast was off.... The juice was watered down, the bread was stale. The yogurt and cheese tasted off.