Lovely clean place to stay staff very helpful

There nothing did not like about our stay

Nice open space apartment easy accessible

The bin shead

Lovely and neat apartment with easy instructions for check in and check out. Would highly recommend.

Maintenance and cleanliness

location

central heating not working . couches had large stains on them

very well kept and comfortable with good facilities.

bit of a walk from centre but not too far that you had to taxi.

Nice modern apartment in good location.

There were 2 double beds, therefore slept 4, but only an admittedly large 3 seat sofa for relaxing. 1 more easy chair, or 2 smaller sofas would have been more practical and comfortable.

location was great

very clean and well maintained - handy location for central Aberdeen

it was a bit close to the busy main road through Aberdeen and as a light sleeper I found that on very warm nights it was difficult to sleep with the windows wide open.

Gaining access etc was very easy. Location of property was very good.

Had to pay £200 as damage deposit. Wasn't happy about paying this and when I seen the property itself I was even less impressed with paying it - the property was fine but certain aspects are definitely in need of some TLC to say the least.

they arranged a high chair and cot for us. we got a 2 bed even though we paid for a 1 bed. location

initial issues with heating that led to us having to move to another apartment. responce to issues raised was a little slow

We were travelling and it was very inconvenient to be asked for the security deposit at 1300 on the day of arrival and also to sign a contract. We had to do this on my phone which I was not too happy about. We were told if we did not do this they would cancel the contract. Could they not have done this when we booked? We were due to get into the flat at 1500 but when we arrived at 1700 we could not get in. We were given another code to the door and got in but discovered the flat had not been cleaned. As this was during Covid times and also we had a young child with us we were not too happy. Their excuse was that they "hadn't got round to it". After speaking to them they asked us to go away again for a couple of hours. They offered to pay for a meal for us but only after we asked them to. We did not get into the flat until 1930 which is 4.5 hours late. I feel this fell way below acceptable.

Central location with a nice layout and larger than what we were expecting. We were informed that the family bathroom shower door had broken that morning and was fixed the next day.

The apartment was extremely hot even with us turning down the heating, although the hallway and bedroom radiators didn't seem to be working or on. There was no fresh milk, only small tubs of UHT and they were curdled/off, probably due to the heat of the apartment. We had a hire car and the parking space was a bit tight, obviously not a problem that can be rectified.We had either misread the email regarding the keys or the info was a bit confusing and it took us at least 30 minutes or so to figure out where the lockbox was located. Calling the mobile number we were given didn't help as it went straight to voicemail and because we have an overseas number, we couldn't be contacted. We had also forgotten how noisy the main road is if the apartment you rent overlooks the road, we had stayed in an apartment once before after returning from an overseas posting.