Good location and good facilities. Rooms were spacious, modern and very clean

Customer service was absolutely terrible and it ruined our stay in the hotel. The first night we had to change rooms as there is a club next to the hotel and it blasting music loud until 1am. The second day hotel staff were rude and hostile at breakfast and pool when we asked to be served and made no effort to communicate in English as we didn’t speak Spanish. The third day they booked us on a terrible trip to Saona island for which we overpaid and had an awful time. The fourth day they put us on the wrong taxi and send us to the wrong destination. Whenever we complained the staff kept apologising but took no responsibility or tried to fix the issues. The worst customer service I have experienced anywhere in my life. Even in the most remote and basic places, people make an effort to communicate and help. They clearly don’t know that in this hotel and we paid a lot of money to stay there.

Poco espacio para sentarse en la piscina, pocos sillas

Poca sillas en la piscicina

Alles was top niks te klagen.vriendelijke mensen Viva santo

Alles wat goed duidelijk

La habitación

Los precio , la manera del pago no la veo cómoda

It was very nice with confort

Nothing it was for one night also

The room is very confortable and in excellent conditions, breakfast is good. It was a shame that the pool during my visit was closed for maintenance

The way to the gym is uncovered, we had a couple of rainy days and didn't make my way through

El mobiliario e instalaciones antiguas.

Zimmer und Anlage

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