Sunwing Bangtao Beach

Property had great pools and beach access

The kids club was very bare with not much to do. The Russian staff were unfriendly, and wanted to charge for use of a high chair in the room to feed our baby. The gym was being renovated but the equipment was old and broken and shoved into a room that looked like a community church.

4 th time there location is quieter than patong

Getting built out with apartments so destined to become busier.

We couldn’t really fault this place, had everything we needed and the Happy Baby room was absolutely perfect for us, they had practically thought of everything you need. The garden was lovely, our kids loved the pool and slide. Would highly recommend this hotel especially for families.

The main restaurant was more expensive than we expected, especially for breakfast so we ate outside of the hotel

Lovely pools and location. Property is close to other restaurants and a 7 eleven which is convenient. Lovely beach and restaurant over looking it . Kids slide is particularly fun for smaller children

There are some Maintenence issues that need to be addressed . Our room had a broken door, broken air con and really uncomfortable beds ! Housekeeping also don’t knock and just walk in so beware! Management don’t care when you ask for something to be fixed we waited two weeks for the door to be fixed and the air con was never fixed. Shame as the property has lots of potential but the lack of customer care is a downside. Breakfast is also disappointing and the same every day. Not fresh and flies all over it . Again, small things that would be easy to fix but staff are not responsive to requests sadly. I had asked in advance if renovations were happening and was told no on an email. However, whilst there they were renovating. This meant no space in the restaurant at breakfast and it was chaotic. When I asked the manager he just said “renovation has to happen” but no apology for what I’d been told. Again an example of poor management and customer care. Sadly, despite lovely pools and location we would choose an alternative next time