It was a rare combination of authenticity and modern comfort. Adults only zones were very clever that organised. Staff is super friendly.

Location and the facilities were superb.

Room was bit smelly and floor were being Wooden were getting slippery. Just were areas which can be looked at 😊

Staff

Food prices

buffet breakfast was ON POINT. Staff were lovely and the resort was really relaxing with lots to offer.

The place is fantastic; brilliant staff, great facilities and atmosphere. Suits those that want to do things and those that want to do nothing!!

Relaxed nature, easy access, choice and separate facilities for children

The selection of restaurants was amazing. We ate at the Japanese restaurant and were very suprised at the quality of the food. Fantastic food. The Italian restaurant was amazing too. We couldnt believe local chefs were producing such amazing meals.

Pools were a bit disappointing.

pool area great, staff friendly, plenty of dining options

limited activities, rooms comfortable but not overly spacious for anyone sharing or families.

The beautiful staff really made this an amazing experience thankyou to them all I will be back just because of them

The only thing that wasn't the best is some of the equipment could do with a revamp but I can not really fault this

beautiful scenery resort

I do want to visit again but the breakfast was disappointing please cater more halal options or vegetarian

Generally friendly staff. Wicked walu was a great place to have dinner. Great staff.

The staff at the egg station on the 1st Feb was a very unfriendly lady unlike other staff. Also the staff at the ice cream place near reception - outside on the decking told us that Ice cream was $10 - a little unclear and could say misleading as there are differ prices for cups and cones - could have stated clearly.

friendly staff, excellent food

no laundry facilities available, no microwave, no iron available in the room

the location was fantastic. the water was everything you’d hope for in tropical location, the staff are friendly and accommodating. when people arrived they played the drums to announce you which was so lovely. lovely toiletries in the bathroom.

it’s advertised as 5 star which it may have been at one time, but it tired musty and in dire need of a face lift. I didn’t love that the pool closed at 6 there were also not enough snorkelling gear

The friendly staff and nothing else

Everything. See my note to the hotel manager below. To the Manager/ General Manager I have been staying in your resort in Room 269 checking out on Jan 4th. I wanted to share my experience of your resort and my likely review on TripAdvisor so you can understand and maybe discuss with me before I decide to proceed posting. I did talk to your front of house desk about these issues and asked the manager to speak to me 3 days ago but apparently nobody can be bothered to do that. Overall our experience has been very very poor. Considering the cost we have incurred both for the room and then the subsequent spend in the resort it is appalling value for money and quality. Let me start with our room-which apparently is a Suite. I have stayed in many hotels, sometimes in suites, and in no way can you describe this as a suite. It does not even do the basics. Since we have been there The air con has not worked consistently or properly despite being looked at twice. The shower does not work properly and the hot water/ mixer tap on the shower is difficult to work - sometimes you turn the hot water tap and nothing comes out. The shower head is falling off the wall. The furniture in the room is basic The freezer compartment has no door on it, so the fridge does not regulate properly. Next I want to give feedback on the facilities, notably the adult pool. The majority of the sun beds are old and sometimes rotting or broken which makes them uncomfortable and sometimes dangerous to sit on I asked multiple times if we could get some umbrellas by the pool as it gets very hot at times. They told me they were damaged in a storm. Then on Dec 27th you held a beach BBQ/ grill and out came umbrellas to keep the sun off your staff and the food. This leads me to think that your priority is making money on BBQs and not what I your paying customers need as a basic. I could argue both of the above points represent a safety hazard.

Breakfast was good enough to get you all the way to dinner. Adult only pool and the snorkelling just out on the beach was pretty decent and easy to do. Free and always vacant tennis courts were a nice unexpected highlight. We recommend buying snacks and wine at the local shops down the road. We paid 20 for a wine they were selling for 60 at the hotel. You can have a nice picnic by the beach before heading into your restaurant of choice. The staff was always quite nice.

There’s a lot of room to grow in the quality of the not so cheap food their restaurants serve for dinner. The Italian place was pretty average at more expensive than Sydney prices and the Wicked Walu was hit and miss, depending on what you order. The bar upstairs serve the WORST share plates. 15 dollar lamb meatballs were ridiculously small and dry. Should’ve sent them back with the “crispy sweet potato fries”. Two dishes I’d have been embarrassed to serve for friends visiting my house, let alone charging 25 dollars at a supposed five star hotel.

Loved the staff, super friendly and helpful. My baby got sick and the reservations manager (sorry I didn’t get her name) go all out to assist us, she even sent one of the staff to assist during our trip to the hospital. Also, getting courtesy calls from the staff and reservations manager was very comforting, especially with a sick child. My daughter enjoys the pool. I like the fact that they provide a kids club that has different activities for kids. Keep them occupied while adults relax. Highly recommend this hotel to anyone!

Foods could be better, especially for the price.

Stunning location

Sub par food experiences across all restaurants at a luxury rate

The staff were beautiful

Cost of stay, food and drinks. Very expensive WiFi only worked at the pool The spa pool and bar pool at the kids pool??? Got bitten by bed bugs badly

Presented immaculately. exceptional customer service. the staff are so friendly. buffet breakfast daily is very generous. the seperate adult pool was great. always entertained by the Fijians each night.

the restaurant food is a little pricey but I suspect this because of closure throughout covid pandemic

the staff are awesome and friendly and the sunset is fantastic

very rundown, the food was only average every time for a high price, and the GM confiscated our duty free goods when we arrived without any prior warning or advertising it was a new rule.

Staff were wonderful

Internett bad. Most meals were buffet and nowhere to have a snack. No entertainment for adults without families.