The staff genuinely seem like nice people. I wish them no ill will, the management of the hotel however I'm not happy with.

Room downgraded upon arrival. Not refunded the difference. More on it below. 6 electric power cuts in my already downgraded room. There was a circuit problem in my room according to them. Had to move room 3 times even after being downgraded! One of my bedrooms the lock wasn't working and the eyehole was broken so people could see through it. No hot water in the room either. Some of the rooms would the kettle and iron would have UK plugs for EU style sockets. Never received the king size deluxe room that i booked 3 months in advance as they were not available according to them. so i was downgraded for the entirety of my stay paying the same fee as the deluxe suit. Finally when checking out i was offered a replacement room i told them i was checking out due to catching my flight. They told me to come back if i needed too and the room was waiting. I came back ( Covid test didn't come in time) and stayed the extra night after AND WAS CHARGED FOR IT? Ironically it was the only night in which i received the king-size room i paid extra initially.

The location is great

The service

Smooth and hassle free check in.Excellent restaurant and bar service..clean and spacious hotel room with a balcony. Amazingly fabulous and courteous hotel stuff.

What's not to like?

The place was very comfortable and the people in charge of the place seek your comfort and provide your requirements.

The simple workers cheat you with the prices if you ask that they provide it from outside the hotel with the item valued at 35 birr. He claims that he took it for 150 birr + tip. Other than that everything is wonderful.

Great helpful staff reasonable breakfast variety great location

Need better bathroom maintenance loud music during functions in the hotel loud music from the adjacent night club continuing till morning

The breakfast is good

The Wi-Fi service is terrible