Van Der Valk Hotel Rotterdam Nieuwerkerk

all went well

Friendly staff, excellent service. Very clean and spacious rooms.

Very comfortable room for a 1 nights stay.

nothing

The Rooms were clean and quiet and the decor was pleasing.

Our room was on the first floor facing the parking lot so we had to keep our blinds closed. There was only ONE pillow each provided and it was big, square and too hard so was extremely uncomfortable. As a result I could not lay comfortable and it aggravated my bad neck and back. The staff just shrugged their shoulders telling me there was nothing they could do when I asked for a different pillow. I had a very bad sleep and was in a great deal of pain the next day, so went and got my own pillow since the hotel was not interested in my comfort. Also, there is a step UP into the bathroom which is not easy to see because the floor is in a dark carpet and the step is the same color, so blends in with the floor. Both my husband and I almost tripped the first time we went into the bathroom. Our final concern was the way the beds were made. We asked for twin beds and the sheets were not tucked in where the beds met in the middle. So the sheet crumbled under us when we went to bed. Both sides of the sheet should have been tucked in! The Hotel could do a lot better....