Ilunion Aqua 4

Breakfast was amazing, room was great

We weren't told how to get up from the parking garage by reception

Location and concept

Posizione, struttura, camera molto bella

Nulla.

Location near to the Ciutat de las Artes y Ciencias and surrounding park.

First of all we were booked in for Ilunion 4 along with another couple, but upon arrival we were told that due to overbooking, we would now be located in Ilunion Aqua 3. I know this is only next door but I believe the facilities and rooms seem inferior to that of the Aqua 4, where I have stayed previously. The other couple remained in Aqua 4. After a lengthy wait, we were finally able to check in at Aqua 3 and given a room. 1 of the 2 lifts was broken and operating very slowly, meaning a further wait. Finally to our room, and to our embarrassement and frustration it was already occupied! We then have to take the agonsingly slow lift back down to reception to complain, and wait again to be allocated a new and available room. The check-in process took us at least 30-40minutes which meant we were late for a dinner reservation. We were never offered any compensation or money back for the inconvenience, or the fact we were given a lesser room than that booked originally.