Hospes Palau de La Mar, Valencia, a Member of Design Hotels

A beautiful boutique hotel in a fantastic area for access to the town. The service was impeccable

Nothing

Great welcome on arrival and every time we passed the reception desk on the way in and out, staff well presented, helpful and customer focussed

Very nice friendly stuff I’ll come definitely again

That it was modern and pretty new and the location

The bed: the mattress was not great it was descending to one side, it had lost the shape so I woke up with back ache. Next day my brother suggested to put the rolled bathrobe below the descending side of the mattress so it would be flat, and I slept better but really incredible that the mattress was in that condition. Also, I asked for gluten free options for breakfast before arrival and they only offered the packed supermarket goods which is not a great option for this level of hotel. After the first breakfast I asked if for the second day they could at least prepare gluten free fresh pancakes which are very easy to do. Next day pancakes were not possible and they said they could only offer the eggs gluten free, dah eggs are already gluten free. Very disappointing breakfast overall, the kiwis were super hard so not good to eat, the choices were really limited. Also the bathroom basin had no surface around at all so we had to put our beauty on the floor whilst using the products, very uncomfortable. The bath tub had a rusty part that was very visible, I would have expected them to fix something like that.