Location. Great spot

I had to complain. Allocated very small room on the back stairs. Window on side street. They moved us to a front facing room. I slid the one arm chair to the window. Sat to admire the view and it collapsed, leaving me on the floor. On inspection it was missing a leg. The leg was missing , I hadn't broken , it was gone. The covering on the bottom of the chair was all ripped, obviously someone had removed it. I reported to staff, no joy , so I asked to speak to the manager. They were expecting him. We left for coffee and returned an hour later. Now the above upset me , I've stayed here many times and it was my 60th birthday and I had chosen to return. I greeted the manager, who appeared to be unaware of my complaints. He asked why I greeted him with a smile, I responded I'm British and polite. He came to the room and I showed him the chair, I complained how much we had paid €150 and €75 and how disappointed I was. He removed the chair, replacing a leather, bucket style armchair with a plastic outdoor chair with a cushion on it. His response to my proce complaint was he'd paid €600 at the grand Hotel gozo and there was a leak.......why was that relevant???? He offered a bottle of wine , I declined , so he offered beer , that was declined too. No apology, terrible customer relations , Joseph the manager was rude . We stayed because it was all paid for . We spent very little time in the room It was upsetting and did spoil my birthday celebrations

traditional building with lovely rooms and great central location

as good as the location is, it’s very noisy, the property is right at the heart of things. The wonderful Cathedral is right next door and so are it’s bells, every 15 minutes they are rubs through the night. night life surrounds the hotel too.

Food good Location - On the main street - Incredibly noisy to 2am in the morning 4 story Hotel and Lift not working for the whole of our visit

Noise Lift not working

Brilliant hotel and location

Nothing to dislike

The decor was absolutely beautiful

nothing

history

nothing ok

The staff is very helpful and nice. The breakfast was tasty, good. The hotel is mistycal and special i loved it!! The room was comfortable and clean We loved it!

The location is provably one of the best - right in the heart of Valletta

The bathrooms were small, there was no air there and the shower cabins were almost falling apart. One of our rooms has a vert small window down near the floor. It is very noisy because of the nearby cathedral, which is not hotel's fault of course. But if you stay there, mind the noise. The breakfats was very poor.

Cool hotel with a unique style of Malta! Beautiful details are everywhere. The cozy balcony where you can drink coffee or wine. The party atmosphere, a lot of cafes are everywhere. Сhoice of two types of breakfast: Continental and English.

It would be nice to add a couple of glasses for drinks

The position of the hotel is brilliant

We left at 8am and breakfast didn’t start till 9am so we missed out. An earlier breakfast service would be good

Great location, good breakfast. The staff is helpful.

I didn’t like the room in the inner ‘courtyard’.

To be honest the room wasn't that bad but there's a lot of things that needs to be touched to make the room more comfortable. It is a pity that this house has the best location in Valletta but there was no one to welcome me on arrival just a waiter from the downstairs restaurant helped me out and showed me the way to the room. If you need anything you have to call because there was no one at the reception. Minibar fridge (it is ok to be empty) not even connected to electricity so you can't put anything in it.

Accommodation is in the middle of the city, all th best places just there, amazing sunsets from the roof. Staff was very friendly and kind, the cleaning services is on point. Good breakfast, we even got package because of early departure, hotel staff helped with transportation.

We had room 42, which is rather small and in the bathroom there was always flooding, but it's kind of "Matla thing" anyways. A little louder, but for the price and the amazing location it's still amazing place to stay.

location very central

The Cathedral Bells are very loud

- very good location - great breakfast - value for money

- it was a little bit noisy

Central location, close to the sightseeing,historical buildings, restaurants, bars… clean room, good size and comfy bed, free wifi

A little Chaotic check-in, i gave info when we arrive, but reception was empty, staff from hotel restaurant knows that we arrived, but we was waiting over 15minutes, receptionist was bored, could find our reservation etc.

Delightful and highly individual hotel in a superb position at centre of Valletta. Very individual rooms, extremely clean with great views of the cathedral. It’s a perfect position for exploring the sites. The staff can’t do enough for you - so friendly and helpful.

A room with a bathroom upstairs in an old, stylish building. Situated right in the centre of Valletta. That is why the sounds from the evening life of the city may be a hindrance to someone's stay (they did not disturb us). The location and type of building are rather for people who consciously choose to stay in such a place. For many, the facility and its location can offer an original, unforgettable experience.

The location and type of building are rather for people who consciously choose to stay in such a (busy during evenings) place.

Everything else, nice room good staff

The noise - it was difficult to sleep due to restaurant noise till around midnight and then the bells tolling all the time

The location. And the staff. All of them were great.

The staff are amazing. But the house and rooms are full of old things someone got from his Grandmother. Some things are extremely tasteless and some are weird. I dont understand art but whoever came up with the pictures on the walls had a really special taste. My son called the pictures child pornography. The rooms should be cleaner (the bathroom). The street is very noisy and windows are old that they cannot be closed properly. AC working like crazy but lot of energy is wasted to cool the room because heat is coming in anyway.

Position, hotel style and breakfast ,roof space

Thin Walls mean too much noise

Everything!

Nothing!