Brunton Boatyard - A CGH Earth Experience

Me and my friend loved everything about this hotel. The room we stayed in was huge , spotless and nicely decorated. The hotel staffs were friendly and welcoming. We tried the resturant and the food was amazing. Overall, the hotel is gorgerous!

Could not find any fault.

The staff were exceptionally welcoming, attentive and kind. They presented my daughter with a surprise birthday cake and gift, and treated her like a VIP! We also thought that the food was wonderful, particularly the breakfast. The pool is very picturesque. A big thank you to Jasmin, Abhirami, Priya, Basil and Niranjan for everything.

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Arrived via uber and took a little commuter ferry, saw the hotel on the water and was like "wow I should go there for dinner" then realized it was my staff. It was SO pretty in person. Gorgeous, clean, heritage vibes with common areas open air. They have tea time for guests and it's adorable and boat rides and yoga and walking tours and the restaurants + mocktails were amazing. GO TO THE SPA. Rejuventation massage was SO worth it. Staff so gorgeous and helpful when I had a late flight too.

The food was exceptional at both History and Armoury and the restaurant staff is attentive and considerate. For example, they offered to pack additional breakfast as they thought I didn’t eat enough. The complimentary 45-minute sunset cruise is a must-do. The design, maps and architecture are worth seeing as well.

Faced recurring issues with electricity and air conditioning in my room, which completely spoilt the overall experience. After complaining to the staff multiple times, they kept mentioning that it is due to load shedding. However, the electricity in my room was out for 20 minutes and then 10 minutes each time, indicating that the generator was not working correctly as well. This also meant that the room did not cool down properly at all, which disrupted my sleep. My request for a room change was completely ignored. For a property charging relatively high prices, such issues unacceptable. Asking the guest multiple times whether the issue was resolved is not enough, if you cannot provide a logical solution. They also did not send anyone to the room, even for a courtesy visit, which should be the bare minimum. Additionally, the room was not ready at the stated check-in time.