Ground staffs were very friendly while admin were uptight and poor interpersonal skills.

I recently stayed at Elanza Hotel for a two-week period, and I must say that my overall experience left me extremely dissatisfied. There were numerous issues and problems that arose during my stay, which significantly impacted the quality of my visit. First and foremost, one of the main reasons I chose Elanza Hotel was because they promised free internet access. However, I encountered several connectivity issues before finally being able to connect to the internet. This was a major inconvenience and a clear violation of the hotel's promise. Furthermore, I noticed that the hotel owner always seemed to be in the lobby, wearing an angry expression. This created an unwelcoming atmosphere and made it difficult to approach the owner or staff with any concerns or requests. Additionally, I was appalled to witness the owner openly insulting the security staff in front of other guests. Such behavior is highly unprofessional and disrespectful. Another concern I had was the demeanor of the drivers employed by the hotel owner. They would often stare at guests in an intimidating manner, reminiscent of thugs. This made me feel uneasy and concerned for my safety within the premises. Another major issue was the hotel's lax smoking policy. Despite claiming to be a non-smoking facility, guests were allowed to smoke both in the lobby and their rooms. As a non-smoker, I found this to be both unpleasant and unhealthy, as the smell of smoke permeated the common areas and even some guest rooms. The lighting in the hotel was another disappointment. The overall ambiance was dark and dingy, creating an uncomfortable and unwelcoming atmosphere. This affected the overall aesthetics of the hotel and made it difficult to navigate certain areas. I also observed that the bell boys were treated poorly by the hotel administration, customers, security, and even the owner.

Location was good and the room too but the breakfast was pathetic there was just a very few things and they are not able to handle too much i suppose

The whole experience was bad

The location is convenient.

The room service is average.

Location, friendly and helpful staff, security person was great.

Breakfast, menu was ok but food was not up to scratch.

good

no receipt was issued after checkout. they owe me INR 1600 . no credit not issued. they promised me an email receipt but no mail yet. please connect with the hotel and mail my payment receipt

breakfast. it could have had more varieties. and menu could have been rotated.

only the location

the staffs are terrible. after checking in you’ll be treated very bad. room service was not available, restaurant was not responsive and basic queries were not being answered.

I would say that the staffs are all good. They are very approachable. Danyawad 💛😘💚

I would suggest the wifi connection to make it more better its kinda slow.