Très bien situé en centre-ville, à proximité de nombreux restaurants et commerces

Accueil par tablette numérique, aucun contact humain ! Le soir en rentrant du restaurant, suite à un bug informatique, nous avons failli ne pas pouvoir rentrer dans notre chambre !!!!! Accès à l’hôtel et la chambre par un lien envoyé via whatsapp !!!!!! Vive le numérique et l’absence d’un contact humain !!!!!!

Goed bed

Ventilatie badkamer

Locatie vlakbij Vrijthof, inchecksysteem en openen van de deur via de mail gaat heel makkelijk. Kamer en badkamer waren heel groot. Alles was in de basis aanwezig. Bedden waren goed. Aan de zachte kant maar wij houden daarvan. Goed koffiezetapp met cupjes.

Hygiëne liet te wensen over. Haren in het doucheputje en een rioollucht in de hele ruimte. We hadden kamer 32, helemaal in de nok, deze was muffig en wat donker omdat er maar aan 1 kant ramen zitten.

The room was great - very spacious and clean and comfortable.

We couldn't get into the hotel. There is no reception at the location itself and no one responded to us ringing the doorbell. Also our phone calls to the hotel went unanswered. We were lucky to run into another couple who told us we had to pick up on keycards at another hotel. When we arrived there and we expressed our concerns about not being able to reach anyone, the lady at the reception said she had problems with the internet (which is why she couldn't open the door of our hotel for us remotely) and was simply too busy to put up a note to inform travelers what to do. Very little empathy there. Hotels without a reception should really have a reliable fallback in case something doesn't work with technology.

Location,Quiet,Comfortable bed

stairs,pillows ,

Nice, clean room

Not really „not like“ but a slight deduction for the smartphone based room key which in my case wasn’t a problem, since I have EU unlimited Data and an affinity to all this tech-y stuff,but if my wife would have come alone it would have been extremely frustrating for her to handle all this download/upload process for the room key. Also that the entrance door needed quite a forceful push to open would have been intimidating for her. So this Hotel is not recommended for old school guests.Found the breakfast also slightly underwhelming considering the whopping 22€ per head. But as I said, 4 out of 5

V central location. Old mansion in historic part of the city. Clean . It has a great feel to it and would be wonderful if you are travelling as a couple. Cozy nice place

No staff. Self checkin. Room key comes through an email from booking.com and that took forever . No staff is available at the hotel but at the sister hotel . No elevator in case u need one

I recently had the opportunity to stay at the Boutique Hotel Sint Jacob in Maastricht, Holland. While the hotel's location is undoubtedly attractive, my overall experience fell significantly short of expectations, leading me to reconsider future visits.

The hotel sits nestled in a beautiful part of the city; however, getting there was a challenge. Even with the help of Google Maps, the navigation could have been more straightforward, and the hotel could provide no assistance in this regard. This, coupled with a lack of disabled access, severely hampers the hotel's accessibility, which was a significant disappointment. Another challenge was the absence of an on-site staff at this hotel, managed by a company that operates two properties. If you need any help, guests must go to the other hotel. Moreover, there was no welcoming staff upon arrival, which detracted from the overall guest experience. The hotel employs a sophisticated phone-based system for door access. While innovative, it caused trouble when my brother accidentally left his phone inside the room. Instead of receiving immediate assistance, he had to travel to the other hotel to fetch a key card. This inconvenience could have been easily avoided with better on-site service. Upon entering the room, we found trash in the bin, signaling a lapse in cleaning. A towel with a hole in it and a showerhead that wouldn't stay put added to the list of room-related issues. The poor quality of the internet within the room further diminished the experience. The hotel's breakfast service could have been more organized despite having a team of three people. The eggs were poorly cooked, and the silverware was old and stained, which made the meal less enjoyable. In summary, while Boutique Hotel Sint Jacob boasts a fantastic location, several areas need immediate attention. From accessibility to staff availability, cleanliness, maintenance, and food service, these elements currently detract from what could be a wonderful