Hotel Rivera

Todo muy bien

Le falta luz a las escaleras.

The cleanest of the bedrooms and staff

El servicio del personal fue muy bueno y las instalaciones exteriores.

Sería bueno que pongan calefacción para los días de mucho frío.

Excellent food! The manager was helpful. He helped me to find an excellent taxi cab driver. He was very good. The breakfast staff was great. It was the evening--front desk young woman---she put my safety at risk. My privacy too. She needs MORE TRAINING. I told the manager. She still DID NOT SEEM TO GET how dangerous a situation it could be for a woman or person. When someone says--NO PHONE CALLS or to not accept anyone beyond the front desk. To even use a CHILD is manipulation and she fell for it. She also did not seem to understand that---by her demeanor and how she responded--- I did trainings to keep woman safe and this situation failed if there was any possible issues around safety. My privacy too.

The front desk needs training on what privacy means. I asked not to accept any phone calls from anyone. The person at the front desk---accepted a phone call. I told the front desk no one knows that I am at the place. I am coming from another country. That puts a woman in a dangerous situation. The front desk also accepted flowers from a person and still put the person through on a phone call ---the front desk STILL called my room to see if I would accept a visit from the person. The person had come with his young son. I was being stalked. He had sent me many texts. I had told him to stop. My son and I would find our own way--tour. The person used a child to ask for me. The front desk person actually STILL told me that the CHILD came to see me when I talked with her. It was a child --being manipulated by an adult ---to get me to come downstairs. The DAY Manager told me HE talked with her. The next day--it seemed that the woman still DID not seem to understand how dangerous the situation could have been for me. Or that it was a breach of my privacy. She seemed to want me to feel sorry or ashamed that I did not accept flowers from a child. It was a man with his child--trying to get past the FRONT DESK--after I said I did not want to receive any calls. NO ONE KNEW THAT I WAS STAYING THERE WITH MY SON. He was a family friend==tour guide--who I said I no longer needed him to tour me. He kept contacting me. It was not a good situation. I even thought of changing to another hotel. The MAIN Manager said ---I was fine. I am from other country and was scared. The front DESK needs to review safety of guests. The Main Manager--Day Manager was excellent. The young woman--evening did not seem to get the depth of the breach of privacy or safety for me. I was also coming from another country.