The staff was extremely warm and welcoming and the beds were very comfortable. The beach was beautiful and the grounds were well kept.

The food really needs to be improved. Some things are okay but overall it was lacking the quality I would be comfortable eating. Especially the drinks. I mean come on how hard is that!

the staff was great. the location was great.

the food wasn’t very good only ate at the property 2 times. waste of money for the all inclusive. the timeshare people are to pushy they even called me to the room twice

The beach is fantastic - large, clean, with LOTS of chairs and a ton of trees so you can always find shade. The pool area was really nice too. The whole property is a good size - not too big - so the kids (teens) had the run of the place but could always find us. Rooms were a nice size and clean. Other resorts might be fancier but you pay a lot more for them too. For the money, I'd definitely recommend.

The food was...fine. Not amazing but a wide variety and everyone always found something to fill up on. Nice that the snack area where food is available whenever the buffet is closed included chips, guac, pizza, etc. The restaurants with reservations were good for something different.

Everything about this place was amazing, beautiful hotel, beautiful room, beautiful swimming pool and beach. Staff is so friendly, I was impressed. We tried the oriental restaurant, it was good. I did not get the chance to book the mexican one cause it seemed to be a busy one, and it was fully booked. The buffet is good but after a while it seems like you always eat the same food so make sure to book at least one restaurant for a change (in my case we also eat out of the resort now and there so it was fine). In the morning, there was no bacon or sausages for breakfast. For me, it's okay, but my british boyfriend did not like that, haha. I would say it's expensive but it's probably the most beautiful hotel that I've been to. The service was the best and the Italian manager was very nice.

The pool was nice and also the food. The activities were nice but mainly on the sister Maya hotel.

All the nice things were in the sister hotel which is not adjacent. The rooms were very plain.

food not what’s expected

all

nothing

Great staff, wonderful cleaners.

The food. It took effort to find food that we enjoyed.

To many outside vendors don’t leave you alone

loved the white sandy beach and amazing turquoise water! Staff was super friendly and helpful.

buffet could have had more variety. mostly the same everyday, but the alacart restaurants were excellent

Good was ok. Not enough fruit.

Room was very damp and had mouldy smell.

Location was good, beach was nice

If you have a room at the pool side be aware that every afternoon they have some sort of music activity that rattles your bed. Even with closed windows you can clearly hear the blast of music. Food was kind of very basic and every day the same. Not much of a variety unless you like warme food for breakfast.