WOW Istanbul Hotel

Everything! Great clean room, conform bed. Pease and quiet. After a long day on fair...

Invest in English education for your employees, please.

The location was very good

It needs some renovation

Vicino alla fiera, buona colazione e pulizia delle camere

Anche se era un piano non fumatori si sentiva odore di fumo da qualche camera , purtroppo c’erano lavori all’esterno e la strada da fare a piedi non era proprio agevole fino in fiera

The hotel’s biggest advantage is its excellent location. It is just a few minutes from the hospital, which made my recovery after surgery much easier. * The hotel was quiet and peaceful, without large crowds, which was exactly what I needed during my post-operative recovery. * The room itself was comfortable enough for resting.

Unfortunately, my overall experience did not meet the expectations of a 5-star hotel. * Room service was extremely slow. Every request took an unreasonable amount of time. I once waited over an hour for two drinking glasses and two teaspoons, and in the end I had to leave the hotel to get them myself. * Communication was difficult because some restaurant staff did not speak or understand basic English. If they did not understand the order, they simply did not send it instead of asking for clarification. * I ordered salmon, but after a very long wait I received sea bass instead. * The minibar/refrigerator was not cold enough to keep drinks and food properly chilled. * The clothes hangers were old, damaged, and broken, so my clothes kept falling. * After housekeeping, there was almost always something missing from the room, such as cutlery, glasses, or other basic items. * The staff’s level of English, especially in the restaurant, made communication unnecessarily difficult. * The TV offered very limited entertainment. There was no Netflix or YouTube, and very few watchable channels. Spending 12 nights recovering after surgery became quite boring. * A modern 5-star hotel should offer guest communication through WhatsApp or another messaging service so requests can be translated and handled more efficiently. * There were no power outlets near one side of the bed, making it inconvenient to charge devices. * Clean plates, cutlery, and glasses were not replenished automatically. I had to request them repeatedly, and every request involved a very long wait. Overall, the hotel’s location was excellent for patients staying near the hospital, but the level of service, communication, and attention to detail did not reflect what I would expect from a 5-star hotel. In my opinion, it felt much closer to a 3-star experience.