Very unique Ryokan experience - loved everything about it; was very traditional and a bucket list experience. Service from staff is of the highest level, very friendly and very helpful. Would recommend everyone to stay here and experience it.

breakfast was good. location easily accessible

The pillows were not very comfortable

Excellent fine dining with an elaborate menu, attentive service, and large room.

Too expensive

The dinner, breakfast, and onsen were all amazing! I also liked the massage chairs that were right outside of the public onsen. The staff were also very attentive and assisted me the moment my foot stepped foot on the property!

The hand massage was fully booked by the time of arrival. I wasn't aware that I had to make a reservation for them as they're only available starting from 4:00 pm till sometime in the night. Also, I didn't really like that in addition to the high nightly charge, the drinks from the fridge and the drinks from the dinner menu cost money.

Such exceptional staff, who made us feel welcomed even from the start. We arrived early, so they served us snacks and tea while we waited (and spoke really good English!). The Japanese Kaiseki style dinner was served to us in our room, and featured many different amazing courses. Our room also had a private Onsen which was just what we needed to relax following a hike up Mt Fuji the day before.

The hotel is tucked away a few minutes walk from other things in Hakone (ie not right against the lake or on a major road), which can be a plus or negative depending on your preference.

Our family of three (mom, dad, and teen daughter) stayed for two nights / one day at this traditional onsen ryokan to celebrate dad's birthday. The staff were attentive and helpful. The facilities were very nice with beautiful landscaping and koi ponds, etc. We splurged on the "Japanese-Style Corner Room with Outdoor Hot Spring” and were glad we did. It consisted of one main room where we had our meals, a second bedroom, a small sitting room, and our own outdoor bath! We also enjoyed visiting the public baths on site. The lovely woman who served us all our meals (Rena?) was sweet, friendly and laughed easily. The numerous courses of the kaiseki meals were obviously carefully prepared and plated - our compliments to the chef! Some dishes might not be to the taste of every foreigner but fortunately we love Japanese food and are game to try new things. (Note: It was a heck of A LOT of food, for breakfast and especially for dinner, so difficult if not impossible for us to finish everything.) This was an wonderful experience we will always remember. ありがとうございます

Able to accomodate meal preferences for kaiseki

Breakfast and dinner were all very delicious - you could tell how much care went into the preparation. I was upgraded to a room with a private onsen and that was absolutely spectacular. The onsen even had a view of Mt. Fuji! Finally, the staff was exceptional - they were very receptive and were eager to help with anything and everything I needed. My room was clean and quiet. Even though this is very much a "treat yourself" experience, I would stay here again in a heartbeat!

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