simplistic quality

The people! Hari and Gustavo, havi

The staff at Mata Rocks are great, really friendly and helpful always, especially Harry and Javier. The bar/restaurant is a nice gathering spot after a day of adventure getting a few locals as well as hotel guests. Good food and accommodating with special requests. Lively but not crazy.

Not the fault of Mata Rocks but good to know when booking-- Belize is really windy, and having never been, we didn't know that. Had we known, I wouldn't have paid extra for a room with a balcony which was impossible to use due to wind. Also the property next door is not currently in use and has let a lot of seaweed and garbage build up which unfortunately was on full view from our room, #10.

The staff was great! The location was good!

The place is run down. It needs a complete make over. The door to my room #14 did not close completely. The bathroom sink drain stopper was off and left in the sink. No hot water in the evening.

Great small place that other hotels had guests come by our neat beach side bar.We went to Victoria house a few times, which has a neat bar on the beach and excellent white table cloth dinners. We also love Blue Water Grill for dinner, but that is a romantic 25 minute walk to town on beach. Don't miss coffee shop called The Baker.

Great location with really friendly and helpful staff. The property also has free kayaks, paddle boards and bikes for use.

The shower was a little tricky to get warm

The staff was really nice. Harry was very helpful. He helped us book a snorkeling tour that was AMAZING and affordable. The room had three beds, a fridge, and, a stove. The room was roomy and modern.

The shower was cold.

staff, facilities

The posted photos on the booking site and the reality are somehow a little bit different... To start with the photos leave the idea that there is a beach in front of the hotel what it is not exactly true. It is true that the hotel is at the sea side with direct link with the water but there is not exactly a beach there. In any case the anoying smell from the algae it is not exactly pleasant... The breakfast included by default is poor. Regarding the value, it is in line with everything else in Belize: overpriced. The prices are similar to US but what you get is similar to Guatemala (or in some cases even worst). My overall appreciation of San Pedro is poor and far away from the proclamed Madonna's "Isla Bonita". The only thing that in totally in line with expectations in San Pedro is the "Secret Beach". If you ngo to San Pedro don't miss it.

Small portions, tasty

Renovate the rooms

Mata Rocks Resort has got the most amazing staff a guest can ask for. Not only are they super welcoming and helpful, they are even willing to do longer hours, just for their guests to enjoy an extra game of Pickleball.

In July 2022 we had quite a lot of seaweed at the pier/beach next to the hotel, but this is a problem almost the entire island has to deal with.

the see grass smells, it is important to know it before hand

clean, people

Lovely clean and comfortable rooms and such friendly and helpful staff. Had a wonderful stay.

nothing

The room was very comfortable with excellent house-keeping, AC and ceiling fan.

Very small, old swimming pool. Generally worn-out appearance of the buildings, bar, pool and environment. No effort is made to remove the dying brown algae that cover the beach. The algae rot and produce hydrogen sulfide, creating a very unpleasant smell.

Employees and hospitality. Loved the pickleball courts. Loved the small boutique feeling. Felt like we were treated extremely well.

nothing

The staff was friendly The food we had was great

The appearance the size of the pool and where it was located, the dining room area that is entirely outdoors, the room was very disappointing given that we had upgraded, the shower, the television (hardly any channels), the door to our room had a large gap and was rusty, spotty internet, the staff was friendly but not professional, the room was not clean

The staffing was amazing every step of the way! From scheduling excursions & making sure we had everything for our stay

nothing not to like

the staff were like Family, they were all very friendly and accommodating!

does not apply

We had an exceptional time at Mata Rocks. One of the best features was the staff itself. Rarely have we witnessed such a genuinely friendly, funny and lovely staff. We hope the owners pay them well and know that they have there. The Room was the perfect size, nicely equipped and very clean. From the entrance, through the doors to the seaside the hotel looks inviting and full of flair.

Although the room was lovely, we had the one upstairs in the corner which didn't provide the best WiFi Signal.