They never fixed the.TV pp

Location, bar,restaurant

TV did not work and was never fixed despite several assurances from staff members

The food at the hotel was delicious. The complimentary breakfast added a lot of value to my stay. Staff is very friendly and location is great.

The Sargassum smell on the beach was strong at times but I can deal with that.

The shower didn’t have hot water. The Wi-Fi was weak, I couldn’t use my iPad. My phone had very little connection. The door to the room was not a stable door.

The staff was so nice and helpful. Good people. The bar and food was great.

The price.

Poor and horrible customer service. I paid for a Deluxe King Suite which was to have two separate bedrooms, two large beds, living room with pull out bed, kitchen, refrigerator, microwave and balcony for my two guests and myself. After waiting in the lobby/pool for 3 and a half hours we were given the keys to the room. Upon entering the space I realized there was only one small bed, and no kitchen area nor utilities as was mentioned in my booking. I immediately informed this was not what I had paid for and would like the king suite which I had booked online and had already paid for in the morning with their front desk personnel. I was informed the space was no longer available and since I had brought along poultry, seafood and perishable items which needed to be refrigerated I informed them I cannot take the downgraded room which I had laid full price for. So I was given back my money and I had to start the difficult process of locating a space for my family and I late Saturday evening which was a long weekend holiday in the country.

The staff were professional, so welcoming and willing to help with anything. The room was clean and comfortable. The breakfasts I had were really good.

San Pedro is a busy place and this property is not right downtown but close enough. My room was on the street side so at night you can hear street noise and loud music. It did not bother me but for those who want quiet, you may not like.

Great location on the beach

Pool was just okay. we never used it.

Everything is ok

staff were outstanding!

two lightbulbs were out in our room

Everything and the staff was excellent Marlon Williams was super great!!! Thank you for everything!!!!

Staff

Shower hot water

we really liked we had a balcony with the ocean view, and a nice beach front, location was not far from a few spots down the street.

The bed in our room was very uncomfortable, and it could use a mattress pad and a few more pillows to make it comfy, despite we made it work, and enjoyed our stay. we did not have a chance to eat at the restaurant, it always seemed closed when we wanted to have a quick meal before our activities for the day.

We like this location….unfortunately the property sold in 11.21 and new owner does not pay attention to the facility.

Almost everything could have been better. Most days we had no hot water. Sewage,pipes broke and smell was overpowering. All the plumbing needs to be updated….most faucets did not work and were shaky at best. Furniture also needs updating…..no cushions or pads on chairs or futon and very uncomfortable. Pads on the beach lounges need to be replaced. Probably fifty Lounge chairs and six pads!!!!! New owner just does not care!

Staff was friendly that's about it.

Is overpriced maybe because I am not a Belizean resident I felt I was definitely overcharged for a crappy room. Bed was hard, let's just say I should have gotten more for my money. Stayed at another hotel for $20. More m it was immaculate so now feeling like a fool for spending all that money there.

Beach area was nice and my view was great.

Very noisy. AC unit below me was loud and came on a couple times an hour. I was right over the bar & pool, so it got loud sometimes. Light bulbs were burnt out in the room.

Quiet , had a pool, close to our dive shop

Stove was there but was not working,trouble changing tv channel, pillows too small

Loved my room with balcony sea view, access to beach n bars. Love San Pedro. I’ve stayed at other places in SP but love this hotel da best. I have BZ friends who live here n they r very close to hotel. Hotel is away from the hub of golf carts n tourists. Can walk anywhere. People who work here are friendly n helpful.

Internet service on my iPhone kept going in n out. Pain in da neck.