Vinařský penzion André

Umístění mezi vinicemi, výhledy, bohatá snídaně, vstřícný personál

Velice pěkný penzion, situovaný do vinic na okraji Velkých Pavlovic. Pokoje čisté, velmi pohodlné postele. Na pokoji je minibar. Snídaně jsou bohaté, je tam vše, každý si vybere.

úchvatné prostředí , okolí , ubytování , milý dárek , všechno perfektní, milý personál

The location and the property itself is beautiful, well spec'd and somewhat unique in style for the area.

The staff let the whole experience down hugely. Check in presented no information about the area or the facilities, winetasting etc. when we arrived - I'm fluent in Czech so there's no excuse of a language barrier. When we arrived around 2 pm (two couples each with a child under the age of 2) we walked into the restaurant in the hope of getting lunch and all the waiting staff were sat at a table by the bar eating their lunch at the same time, laughing and talking between themselves on their phones etc. which was very rude. They clearly saw us walk in and ignored us. After getting their attention they acted very inconvenienced and pointed to a table. We had to remind them for high chairs and menus. Every request seemed like a chore for one young lady in particular who rolled her eyes every time. At the end of lunch we were asked if we would be dining in the restaurant tonight. We said yes as this was the selling point of the property for us with with young children that everything was on site. We were then informed that off season the restaurant closes at 5 or 7pm - this should be made clear after reservation as it is a significant hindrance when the nearest place that serves food is a long walk into the village. The first morning both rooms had only very luke warm water supply, no good for washing bottles for babies and too cold to shower. My wife went to reception and was informed that the water "doesn't get very hot there, but that they'll look into if there's a problem" this is clearly a cost saving exercise by management similar to the early restaurant closure as the next day the water was somewhat bearable, although I'm unsure how they get around legionella prevention procedures..... On checkout I was then told that next time I should book directly with the hotel as booking.