Boutique-Hotel "Stilvoll"

Neu und modern. Toller Innenhof. Sichere Fahrradstellplätze mit Auflademöglichkeit.

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Gut gelegen,Zimmer etwas klein,gerne wieder

Zimmer etwas klein-für eine Übernachtung ok

De centrale ligging van het hotel, aan de markt in het oude gedeelte van de stad. Wandelgebied. Hele nette kamer, erg schoon en netjes. Aardige mensen. Prima ontbijt, niet inbegrepen.

De toch al kleine kamer werd nog kleiner door de schuine wand. Daardoor was het (kleine raam) niet bereikbaar zonder enig klimwerk. De trap is steil, smal en bochtig, maar je was wil je in zo'n oud pand. Niet geschikt indien slecht ter been, geen lift.

Overall the "Stilvoll" impressed with friendly staff and good breakfast. Particular impressive has been the very fast response to an issue we raised basically within minutes i recceived back a call from the owner and the staff tried to find a solution. This has been particular impressive as i mailed the probleme to a very general e-mail adress instead of directly calling someone. As "Andernach" is really small the location was very good, but not a distinction to any other hotel in the area. The check-in process was cleverly designed automateed in a manner that timing was not problem.

Where a good side is, there is a bad side as wel; 1. In our bathroom there had been trouble with the sanitary installment, such that fementation gases from the canalization came back up. It smelled disgusting. Although staff tried to fix it with checmicals, this did only bring relief for a few hours. 2. The service was friendly but very loud. When i asked that the service would use my credit card which has been used to guarantee the reservation, they explained me very longish that this would not work because than they would need to wait. Although i said okay and agreed to pay via another credit card directly at the check out, the service kept on explaining what the problem was and kept talking. Again overall very firendly service, but sometime could not read the moment very good. 3. Data protection has been vague - asking loudly in the room of room XYZ with guest XYZ will come to breakfast or not, seems to be no real problem, but indicates a missing / lacking respect which i personally looking for in a hotel. 4. Let's discuss the price: Again a very clean, small hotel with friendly staff, but 125€ incl. breakfast a night seems very competitive. for a rather small room which did not even include a bottle of water. I enjoyed the stay, but in bigger cities you receive similiar priced deals at higher ranked hotels with more exclusive service. I am in doubt that this price can be fully reasoned - it seems overall fair at the higher end of the range.