Novotel Gent Centrum

I especially liked the service and attention from the staff/receptionist who made me feel comfortable after a long day of travelling by train (and train delays). Thanks to Mrs Serda and my upgraded room, all the stress was forgotten. Well done Novotel, and the very Attentive and Helpful Staff! Keep up the Excellent job! :-)

Great central location and very relaxed, clean and attentive staff.

Problems with the shower- blocking up and hairdryer did not work. The curtains had missing hooks so looked a little shabby.

We had a wonderful stay at Novotel Gent Centrum while celebrating our 1st wedding anniversary. The location was perfect, right in the heart of Ghent, and we really enjoyed the beautiful view from our room. The staff were friendly and the room service was very good. We especially appreciated the lovely surprise for our anniversary: a bottle of red wine and a card waiting for us in the room. It was a thoughtful gesture that made our stay even more special. Thank you! 🤍

We didn’t experience any issues during our stay. Everything went smoothly and we were very satisfied.

Good breakfast choices, nice toiletries in the rooms, nice staff on reception.

Pool had green dirt/algae forming around the water line. Reception carpet was dirty. Driving to the hotel was very hard as many signs saying no vehicles permitted. On phoning the hotel we were informed we could ignore those signs but when we arrived we were only allowed to ignore the sign directly on the road of the hotel - not looking forward to the fines! Attention to detail is missing on the tidiness of the hotel. The summer beach by the pool looks a mess as do the deckchairs etc, weeds growing outside the windows, carpets are dirty in stair well and reception - simple things to correct.