Park Royal Beach Huatulco

The bed and the food

It wasn’t beachfront

All the staff had great attitude except the check in staff, had to call out the manager to get access to my reservation.

The check in process is very slow, had to contact the manager to get access to my reservation, unfortunately my kids left their passports in my house in another state and had no access to the information they were requesting. Thankfully the manager approved the check in.

Luxury experience and amazing staff - except the reception staff who were the worst I've ever experienced.

The reception staff lost our booking and made us wait for 2.5 hours for the room we had booked, in the middle of a hot day after a long journey from England. Refused to take responsibility for their error. Appalling customer service. All other staff were outstanding, especially the men who drive the taxis.

The location is great. A taxi drive to the main city. The room was clean although the housekeepers never swept the room.

This is my second time at Park Royal Beach Huatulco, and things have changed a lot. Bad things. When you arrive, you get swapped with travel time-share agents. Can I check in first? The food was bland, it had no flavor. There were no dinner shows. Something that was provided every night back in December 2020. The small bus/truck that transports guests to the beach was always unavailable. We had to walk to the beach and walk back. About a twenty-minute walk. There were no beach towels. There were no excitement or fun activities at the hotel. It was so boring. Again, the food was bland with no flavor.