The location was good.

It’s very run down and rooms are dark. Such a shame as it could be so beautiful!

I booked it because it is in heart of Kandy

Reception staffs are not eligible/ not professional Room furnitures, Toilets items are too old and not maintain/not clean also bath tub was broken breakfast and ask the price and was told LKR 2000- While serving it was informed LKR 2,500-😕 Restaurant was not tidy and noticed lot of fruits flies and informed to staff However, they were not much concern 👎🏻

Just location and one room its good for lake view , other rooms not that match

Not clean , reception bad communication, not have any respect for old woman . Next day the manager apologized for us but after a horrible night .

The room had a lovely view and the pool was very nice. It had a nice bar and the staff were very friendly.

staff was very friendly and they provided good service.

food need to be improved with taste and presentation. specially aka carte food.

Wonderful place the heart of kandy

Historical bulding, large hotel complex.

This building require some renovation. Then it will be real gem.

Location

Horrible food. We asked for room service and ordered a whitesauce pasta and grilled chicken with a creamy mushroom sauce + mash potato for dinner. The pasta was completely undercooked and the chicken came with ketchup on it instead of the creamy mushroom sauce and fries instead of mash potato. We returned the food and the manager didn't seem to care too much. We ended up stepping out at 10pm scouting for a place to eat.

Central location and an amazing bed.

Central location, Very close to Dalada Maligawa and city, Staff were very helpful and kind.

Very old equipment, Takes ages to get hot water, Bath tubs were too high and very difficult for my parents to get in to that.

Unclean. Dimly lit. Paint and plaster bubbling with a green colour. Food was below par.

nothing

very dirty room. broken furniture(bed), toilet very dirty not cleaned at all. dusty .

Ideal centrally located stop

The Location was awesome. Staff was very friendly and was open for suggestions.

The wash room was soo dirty and there were tissues stuck on the walls. Was not so busy like it used to be.

Heritage Kandian experience. Professional staff. best location.

food was not the best.

all great but need improvements in car parking facility

unable to reach comfortably to room as car park in distance and not modernize

Great location in town and across from lake.

The lake view room was incredibly noisy from the traffic, which upon choosing the staff seemed surprised, however didn’t mention how noisy it would be. We moved rooms for the second night to pool room. Beds were uncomfortable, old facilities and we were asked to pay for use of the pool until we advised we were staying at the hotel (there were barely any guests, I’m surprised they didn’t already know this). Chose to eat at the hotel restaurant on our last night however we’re made to wait a full hour and when ONE of the dishes arrived (fish and chips) it was cold. We didn’t wait around for the second to arrive.

Great for history.

Bathrooms are tired