The staff were so friendly

No TV

Before coming here I was slightly nervous of the some of the reviews but honestly this hotel is amazing. I did however notice that a significant amount of the guests around me were extremely high maintenance. They seemed to complain about the smallest most trivial issues, so I think the slightly poor reviews are from that type. The food was constantly delicious (a la carte for lunch/ 3 options on a set menu for dinner) the staff attentive and friendly - they do anything you ask with a smile. The rooms were big and clean (yes not ultra modern, but they were traditionally Moroccan) great shower, really large comfy beds. Cleaned really well each day. Breakfast was great (bread, pastry, pancakes, jams, eggs any way, fruit). Linen napkins and nice silverware. Two pools, one of which was very large. Beautiful grounds really well maintained. They organised great excursions for us very easily. We did bugging in the desert and a hike in the Atlas Mountains. Were other options too.

Only small improvement really was the spa - massage was great but the hamman wasn’t the most relaxing - could do with a tidy/ spruce up and there was a dripping tap.

Delicious,

Same everyday

We discover this place almost by accident and had a wonderful stay, food, staff all the facilities were great inc the spa

An incredibly peaceful and relaxing setting

Leaving it

The grounds and pools were amazing and very clean. The grounds are so impressively well kept by the ground staff. The rooms are beautiful and so spacious, we stayed in a junior suite. The bar is lovely and the outdoor restaurant is very nice, but the restaurant indoors is a bit stuffy and not fun to go there every night. Overall it is a very peaceful and tranquil place for a lovely get away from the city and would highly recommend. The owners are very accommodating and friendly and made the stay very nice for us by going out of their way on our dietary requirements. I would recommend anyone to stay here for someone looking for peace and a break from life.

Unfortunately, the food wasn’t up to the standard that it should be for a beautiful hotel like this. The owners are very accommodating to anything you like to have added on the dinner menu if you are veggie or don’t like what’s in the menu. But, the lunch menu is poor and has all the same food on it with no veggie options or nice snacks that you can order during the day like hummus and bread or some more traditional Moroccan snacks that good restaurants provide in the city. The breakfast is v poor and can be easily fixed with some quality pastries, breads , coffees and juices and is a real let down at the hotel. I would personally get a different breakfast chef and make some simple changes to make the whole experience more luxurious. The staff don’t have the level of customer service needed for a beautiful hotel like the Capaldi and need some training in customer service to be at a higher level you get a hotels for a similar price level.

beautiful setting. very tranquil

staff on slow side.

Beautiful room and hotel. very stylish and clean. Beautiful pools. Great vibe / atmosphere in bar/restaurant area beautiful outside dining area.