Elegant Europe, great Style

A very minor detail, but not in setting with the grand style of the hotel: no fresh flowers on the restaurant tables which thus seemed a little bare

Staff service is great - particularly restaurants

Amenities in the room is a bit lacking. Expect more from a hotel of this status and price

Location is just perfect by the lake, I took the family suite with balcony lake view, it's marvelous, the hotel is beautiful with very nice decorations and facilities, I would really recommend it, the receptionists were very welcoming and they really did great job with helping me knowing the area and activities around.

Nothing really

Great location, very friendly and helpful staff, great rooms for a reasonable price, especially the junior suites with lake view are fabulous.

nothing

We had been upgraded due to adjoining room with noisy children

The location, the view on the Lake and the mountains, the comfort and the general atmosphere, so Italian !

I missed a coffee set in the room

amazing luxury hotel great service

Solid 4 star property with good location, private beach and gardens.

Room was mountain view/street view, so quite noisy. Bar staff unfriendly at times. Housekeeping placed personal hygiene items on bede: carelessness.

Very nice view on the lake

Very old style room. Poor wifi. Spa and sauna closed.

Friendly staff and awesome location

very nice hotel

Everything except breakfast.

The breakfast was a bit poor. No self service due to COVID. Waiter was rude and rushing. Bread was not good.

Very good location, very good restaurant, very friendly staff

Beds

- the great value is surely the outdoor area, with the private beach and the swimming pool. Very nice indeed. - staff always ready to help - good drinks at the bar - everything very clean, both in the common areas and in the room

- spa and gym closed due to COVID restrictions. As far as I know, no law in Italy forbids such spaces, it could be organized with the necessary measures. We realized they were closed only there, because it was only written in the fine prints. With bad weather, it could have been nice to have access to those. Still today the facilities are highlighted in the Booking photos, which is misleading. - the economy room (220/night without breakfast) really felt as such: no coffee in the room, paper cups only, no complimentary sleepers or bathrobes, empty minibar, controls of the AC hardly working, TV super slow in changing channel, no plugs near the bed and cold led lights in the bathroom. In other words, nothing that makes you feel in a high standards hotel. - Free wifi is limited to 1GB/day, really ?! I have never seen limited wifi in hotels since the early 2000. - we booked one dinner at the hotel restaurant but we were not told that a wedding party was happening on the next room; the noise from the party did not make the dinner particularly nice Overall, I don’t feel like recommending the hotel but I am sure the management could easily fix the issues above.