The staff made this stay. Very happy and attentive. Javier in particular was great! We had booked the jacuzzi and steam room and without asking he came to pick us up in the golf buggy from the bungalow we were in. This was so welcome and a lovely surprise as we had a very long and tiring day and it was little touches like that that were appreciated. The open fire in the bar area was fab. Lovely to unwind with a cocktail or a glass of wine and have a meal there. The staff also helped us book a private tour of Ollaytantambo, Moray and Las Salinas. I highly recommend that trip. Very interesting and the guide was fun. It’s a fantastic base to acclimatise before Machu Picchu. Amazing trip all round. The gardens are exceptionally beautiful. How lovely when the gardening team also says hello! The staff have been through a lot with many tourists deciding not to travel. It’s so sad. Please go as they really do depend on tourism and deserve to be visited. You won’t regret it!!! The array of food at breakfast was great. Nothing you could have wanted that wasn’t provided.

All was fantastic

all

nothing

Beautiful location and very friendly staff.

The internet was absolutely awful. No connection at all!! They said it was being fixed within the hour, sadly wasn’t anything still 24 hours later.

The place is very nice and gives a luxurious feel

it’s pretty much in the middle of nowhere, and no other dining options than the hotel’s restaurant which is not cheap. the menu stays the same so no variety to it. the bar has slightly more dining options

great location

This was a fantastic place! I highly recommend coming here to acclimate to the elevation and then use this as your base place to go to Machu Pichu

There wasn’t AC in the rooms and the beds were a little stiff. Also, the menu doesn’t change much but I’m sure there are other restaurants in the area to check out

Good breakfast, nice selection.

very crowded not enough tables, early check out, unstable walkways many stairs.

looked nice and had nice gardens and the staff are very friendly and helpful

all the spa facilities could only be used at an extra cost, the restaurant food wasn’t good and the menu wasn’t very large, staff where very slow

the suburbs and breakfast

bathrooms where old

the surrounding and the setting, family facilities

you can notice that the bathroom and toilets are a bit old but it did not make our experience any worse

Friendly staff, stunning room with a gorgeous Roman style bath, view over the lush fields with llamas grazing, and a delicious breakfast. The breakfast is a buffet but they also allow you to ask for an omelet made to order, for example. The energy of the entire property was one of luxury and relaxation. We will definitely be back!

excellent location

need more toware at bathroom

Super breakfast, and nice location very close to top attractions

Estuve casi 7 días en el hotel, todo genial, desde las instalaciones hasta el personal, destacó la amabilidad de Javier, siempre atento a lo que necesitábamos.

nada

location

lunch options

A high quality place to stay. Lots of amenities and services. We only stayed here for one night and left early in the morning to visit the Valley. Definitely worth it for a nice getaway!!

Beautiful place! And service perfect

That they keep baby alpacas away from their moms 😣