L’emplacement et le restaurant

Décoration chambre et salle de bain

Super Frühstück

Great staff, very clean, good air con, beautiful views. Restaurant was fabulous

Location

AC was not working and our requests to resolve this issue was not met with. Even after keeping the AC at 22degrees,as recommended, it did not help. If AC is listed in the amenities it should be working. If it is optional then the same has to be mentioned. Would be helpful for guests when booking. If this an error on part of booking.com, then that needs to be specially mentioned.

Cleanliness. Family room is spacious. Restaurant has a good view.

This is a restaurant. It doesn't seem the owner really care about the accommodation. Just a side business to make money from few empty upstairs rooms. The staff is not kind. The breakfast was very weak and limited. The buffet is not refilled even though there is still more than one hour before the closing time. If you raise this, "You have to come early!" the staff replies. As I pointed out they just don't care.

the view from our room was amazing.

It is a way up the hill but once you work out the Rovenna bus timetable it is very accessible.

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There was a healthy problem with one of the persons in the indicated reservation. Serious hearth and pulmonar problems suddenly appeared and obliged to hospitalization, in intensive care, in Ospedale Sant'Anna, in San fermo della battaglia, Como. Hotel didn´t canceled the reservation and or refund the amount paid, considering the problem I referred. I couldn't warn earlier, to free the room, because everything was very quick. I had medical justification from the Hospital. The Hotel didn´t refund and doesn´t have empathy for serious situation. Money is more important.

Taking shower at 8am without hot water